Christopher Jensen
Torrance,CA
Summary
Results-driven QA Inspector with expertise in quality management systems at Robinson Helicopter Company. Demonstrated attention to detail and customer focus, reducing defect rates significantly. Proficient in visual inspection and measurement techniques, while fostering collaboration across teams to enhance product quality and compliance with industry standards.
Experienced with quality assurance processes, inspection techniques, and regulatory standards. Uses keen attention to detail to identify and address defects early in production. Track record of effective collaboration and ensuring compliance with industry standards.
Quality assurance professional prepared to contribute to maintaining high standards in product inspection and compliance. Background includes thorough experience in identifying defects and ensuring adherence to industry regulations. Reliable team collaborator focused on achieving results and adapting to evolving project requirements, with strong analytical skills and attention to detail.
Overview
16
16
years of professional experience
1
1
Certification
Work History
QA Inspector
Robinson Helicopter Company
09.2022 - 04.2025
- Conducted visual inspections on products to ensure quality standards were met.
- Assisted in documenting inspection results for compliance reporting.
- Learned to operate inspection tools and equipment effectively.
- Identified defects and communicated findings to team members promptly.
- Participated in training sessions to understand quality assurance processes.
- Supported audits by gathering necessary materials and documentation.
- Maintained cleanliness and organization of inspection areas to promote safety.
- Collaborated with production teams to address quality concerns efficiently.
- Streamlined QA documentation by maintaining organized records of all inspections, tests, and findings.
- Performed detailed visual inspections of products, resulting in fewer defective units reaching customers.
- Ensured compliance with industry standards by diligently following inspection protocols.
- Facilitated open communication between production staff and quality assurance teams to foster a collaborative work environment focused on achieving common goals.
- Supported internal audits by providing necessary documentation and evidence of compliance with relevant regulations and standards.
- Reduced defect rates by closely monitoring production processes and promptly addressing any deviations.
- Provided valuable input during product design reviews, helping to identify potential quality risks early in the development process.
- Collaborated with cross-functional teams to pinpoint root causes of defects and implement corrective actions.
- Evaluated effectiveness of corrective actions taken in response to identified quality issues, ensuring long-lasting improvements were achieved.
- Implemented continuous improvement initiatives by regularly reviewing and updating inspection processes based on feedback from team members and industry best practices.
- Contributed to the development of training materials for new QA inspectors, ensuring a standardized approach to inspections across the team.
- Performed visual inspections and non-destructive tests where appropriate.
- Inspected incoming and outgoing materials for accuracy and quality.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Completed precise measurements using special tools.
- Communicated with production team members about quality issues.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Identified and documented quality discrepancies for management to develop resolutions.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Collaborated with production staff to establish and meet quality standards
- Examined products for imperfections and defects.
- Updated quality control records and reports.
- Trained other workers in inspection and testing procedures.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Monitored product quality at all stages of production process.
- Operated and maintained testing equipment.
- Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
- Followed safety protocols while handling hazardous materials.
Delivery Driver
Happy Travels
04.2022 - 09.2022
- Ensured timely deliveries by coordinating efficient route planning and navigation.
- Maintained vehicle cleanliness and compliance with safety regulations for optimal performance.
- Assisted in training new drivers on company policies and delivery protocols.
- Monitored inventory levels, reporting discrepancies to management for resolution.
- Enhanced customer satisfaction through effective communication and problem-solving skills during deliveries.
- Fostered strong relationships with customers, promoting repeat business through exceptional service delivery.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Exemplified commitment to teamwork by assisting fellow drivers with coverage during peak periods.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
Weapons Load Team Chief
USAF
02.2009 - 10.2020
- Supervised weapon loading operations to ensure compliance with safety protocols and standards.
- Trained team members on proper weapon handling techniques and equipment usage.
- Coordinated maintenance schedules for weapons systems to optimize readiness and reliability.
- Conducted inspections of loaded weapons, identifying issues and implementing corrective actions.
- Streamlined inventory processes for weapons and munitions, improving tracking accuracy.
- Developed training materials to enhance team knowledge of munitions handling procedures.
- Implemented workflow improvements that reduced loading time while maintaining safety standards.
- Led a team of skilled technicians in the successful completion of complex weapons loading tasks.
- Implemented quality control measures that minimized errors and improved overall team performance standards.
- Spearheaded continuous improvement initiatives aimed at refining internal processes and maximizing overall operational effectiveness.
- Provided expert guidance on weapons-related issues, acting as a subject matter expert within the organization.
- Ensured timely completion of all assigned projects while maintaining high-quality workmanship standards throughout each task''s duration.
- Facilitated clear communication between team members, fostering an environment conducive to collaboration and cooperation.
- Monitored crew member performance and initiated corrective actions to resolve deficiencies.
- Monitored team morale and implemented initiatives aimed at boosting motivation levels among personnel under my supervision.
- Repaired mechanical issues on-time or ahead of schedule.
- Troubleshot and fixed last-minute issues before takeoff.
- Implemented new tracking system for inventory of weapons and communication devices, significantly reducing verification errors.
- Conducted thorough inspections of weapon systems to ensure operational readiness and safety compliance.
- Supervised team operations, ensuring adherence to safety protocols and production standards.
- Performed in-process and final inspections on repairs and scheduled maintenance on suspension equipment.
- Performed quarterly and annual reviews on Airman performance.
- Adhered to strict guidelines of nuclear certified equipment and weapons.
- Isolated and corrected errors and point of failure for tracking, inspections and maintaince.
Education
High School Diploma -
Palos Verdes Peninsula High School
Rolling Hills Estates, CANo Degree -
Community College of The Air Force
Montgomery, ALSkills
- Quality management systems
- Visual inspection
- Measurement techniques
- Customer focus
- First-article inspection
- Blueprint reading
- Non-conformance reporting
- Test equipment operation
- OSHA compliance
- Mastery of quality processes
- Acceptance requirements
- Time management
Certification
Completed Office Management Apprenticeship through the Department of Labor.
Timeline
QA Inspector
Robinson Helicopter Company
09.2022 - 04.2025
Delivery Driver
Happy Travels
04.2022 - 09.2022
Weapons Load Team Chief
USAF
02.2009 - 10.2020
High School Diploma -
Palos Verdes Peninsula High School
No Degree -
Community College of The Air Force