Christopher Jewell
Dallas
Summary
Dynamic customer service professional with expertise in deescalating and problem solving. All around airline specialist certified in every level of the above wing operations. True believer in showing empathy, making customers feel valued and resolving issues!
Overview
12
12
years of professional experience
1
1
Certification
Work History
Guest Service/ Operations Agent
Spirit Airlines
Burbank, California/ Dallas, Texas
06.2024 - Current
- Efficiently board 500+ passengers daily keeping safety as my top priority while making sure each guest feels valued
- Shift lead while at ticket counter ensuring each passenger had proper traveling documents and was in full compliance with baggage and FAA policies. Effectively deescalate irate passengers by using empathy and problem solving.
- As a certified Ops Agent I oversee all passenger counts, weight and balance of aircraft, and the schedule of all flights for the day. Maintain clear communication with all agents, pilots and ATC.
- Resolve all baggage inquiries as a certified BSO agent. Tracked all misplaced baggage, set up deliveries/shipping of late arriving baggage and process claims for lost or damaged luggage
Gate/Ticket Agent
Delta Airlines
Newport News, Virginia
10.2016 - 01.2019
- Greeted passengers and provided the customer service i would want to receive
- Resolved customer complaints promptly and efficiently while adhering to company policies.
- Assessed safety hazards prior to each flight departure and reported any irregularities immediately.
- Served as liaison between airlines personnel and travelers when issues arose during travel.
- Made sure each passenger felt valued to help promote repeat business
Night Auditor/Front Desk Customer Service
Hilton Garden Inn
Hampton, Virginia
04.2014 - 07.2018
- Demonstrated strong customer service skills while interacting with guests in person and over the phone.
- Provided tailored assistance with check-ins and check-outs, responded to inquiries about services, rates and amenities, and resolved guest complaints with empathy.
- Prepared end-of-day reports summarizing transactions including revenue totals, occupancy levels, taxes charged in property management system.
- Performed daily audits of hotel accounts and cash handling procedures to ensure accuracy and compliance with company policies.
Education
High School Diploma -
Hampton Highschool
Hampton, Virginia06.2010
Skills
- Airport certified employee (ACE) - CRO
- Airport certified employee (ACE) - BSO
- Airport certified employee (ACE) - OPS
- Airport certified employee (ACE) - GSC
- Teamwork
- Problem-solving
- Time management
- Empathy
Certification
Drivers License Exp. 2027
Timeline
Guest Service/ Operations Agent
Spirit Airlines
06.2024 - Current
Gate/Ticket Agent
Delta Airlines
10.2016 - 01.2019
Night Auditor/Front Desk Customer Service
Hilton Garden Inn
04.2014 - 07.2018
High School Diploma -
Hampton Highschool