Christopher Jez

Manage the planning and development of design and procedures for metrics reports.

• Develop new reports and delegate tasks to appropriate departments as needed.
• Perform product analysis to ensure new and existing products perform as expected and identify low performers and potential avenues of improvement.
• Develop large scale SQL queries for multiple hierarchical databases.
• Researched and resolved issues regarding integrity of data flow into databases.
• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
• Identified, analyzed and interpreted trends or patterns in complex data sets.
• Participated in requirements meetings to understand business needs.
• Utilized data visualization tools to effectively communicate business insights.
• Improved decision-making processes with accurate data analysis and visualization techniques.
• Improved data governance practices, ensuring compliance with regulatory standards and internal policies.
• Conducted ad-hoc analysis to address urgent business questions, facilitating rapid response to market changes.

• Fulfilled an Analyst/Project Manager role for the launch and support of 6 sub-brands as a test platform for new hosting setup and services for approximately 2 years.
• Launch included QA before soft release to customers, review of existing documentation and creation of new documentation as necessary, root cause analysis and issue prioritizing for development resolution, and expanding from short term usage of Hostgator staffing to initiation of International support teams for the brands.
• Assisted in training and management of an international support team of 50+.
• Performed Root Cause Analysis and advanced troubleshooting of systemic issues.
• Created reports outlining staff performance.
• An individual in this position must be able to provide advanced technical support, perform detailed audits, and fulfill a variety of managerial and non-managerial roles on a daily basis.

• Developed software and tools for use by staff and management to expedite work and track issues in detail.
• Performed broad spectrum support for Linux and Windows web server operating systems.
• Developed and documented procedures for handling ICANN/Domain Legal issues.
• Developed/wrote technical documentation for departmental and brand policies and procedures.
• Worked within a Hybrid Scrum/Agile environment.
• Identified and documented detailed business rules and use cases based on requirements analysis.
• Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
• Managed and oversaw setup of new server operating systems for customers.
• Designed and implemented tools to support strategic value chain optimization initiatives.

• Provided rapid billing level support and served as an initial point of escalation for front line technical support for customers.
• A transitional role to Senior Billing Administrator, focused on learning the billing system in detail and preparing for transition to more in depth technical roles.

• Provided billing and technical support to customers via email.
• Developed issue resolution policies and procedures within the billing system.

• Provided rapid technical support to customers via phone and chat.
• Worked with support management to help improve and streamline support policies and procedures.

• Design and develop small/medium scale websites.
• Created custom PHP/SQL based websites.
• Developed a full CMS with Web Forum.

• Build and maintain 2D geographical survey maps for the purpose of permitting and plotting natural gas surveys utilizing ArcGIS software.
• Mapped a section of approximately 450 square miles south of Fort Worth, TX in 5 months, solo.
• Worked as part of a team of 6 to map out over 3,000 square miles north of Searcy, AR in 6 months.

• Maintained and updated the UHLC website on a daily basis using HTML, DHTML, JAVASCRIPT, ASP, VB, and SQL.
• Designed and developed new administration software dependent upon ASP, JavaScript, VB, and SQL.
• Obtained a greater knowledge of both ASP and SQL while developing multiple projects. Projects included surveys, dynamic data displays, and dynamic databases for large scale data storage.
• Assisted full time employees with some of their basic tech support duties between various points of the website development project.

• Managed a large scale website serving over 1 million daily views for a single client.
• Designed and developed websites using Photoshop, Illustrator, and CMS systems.