Christopher J. Hicks
Leonardtown,MD
Summary
People-focused professional with 15+ years of experience in team leadership, employee development, and operations management. Proven success in recruitment, onboarding, training, compliance, and workforce coordination. Recognized for strong organizational skills, discretion with confidential information, and the ability to support both employees and leadership in fast-paced environments. Seeking to contribute to a Human Resources Coordinator role.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Team Lead, Real Estate
Berkshire Hathaway PenFed Realty
01.2022 - Current
- Lead and mentor a team of agents through goal setting, performance coaching, and onboarding support.
- Promote collaboration, knowledge sharing, and consistent service standards.
- Maintain compliance with contracts, transaction documentation, and regulatory requirements.
- Manage detailed client records, schedules, and confidential information.
- Real Estate Professional
Five Star Real Estate
01.2017 - 01.2025
- Coordinated end-to-end transaction processes, ensuring accuracy, compliance, and deadline management.
- Served as primary liaison between clients, lenders, inspectors, and title companies.
- Maintained organized documentation and provided high-level client support.
Retail Manager
Office Depot
Waldorf, MD
01.2010 - 01.2017
- Recruited, interviewed, hired, and onboarded employees using an applicant tracking system.
- Selected as store manager to open new locations within the district, hiring and training complete teams to meet operational and performance standards.
- Delivered new-hire orientation and ongoing coaching to improve retention and engagement.
- Served as district lead for inventory oversight, ensuring accuracy, compliance, and process standardization across multiple stores.
- Managed schedules, payroll inputs, employee relations, and performance management.
- Ensured adherence to company policies, procedures, and labor standards.
Server
Helen’s Café
01.2005 - 01.2006
- Provided customer-focused service in a fast-paced, team-oriented environment.
- Assisted in training new employees and reinforcing service standards.
Camp Counselor
Linson Pool – Prince George’s County Parks & Recreation
01.2001 - 01.2003
- Supervised youth programs, maintained attendance and safety records, and enforced program policies.
- Supported parent communication and conflict resolution.
Education
High School Diploma -
Westlake
Waldorf05-2005
Skills
- Recruitment & Onboarding
- Employee Relations & Support
- Training & Staff Development
- HRIS & Personnel Records Management
- Applicant Tracking Systems (ATS)
- Policy & Compliance
- Performance Management
- Workforce Scheduling & Payroll Support
- Team Leadership
- Communication & Stakeholder Coordination
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved customer service issues which led to higher moral over all for the entire team and more sales and happier customers
- Achieved Store Manager role by Effectively running the training store with accuracy and efficiency.
- Collaborated with team of 20 in the development of Running Vegan conventions.
Certification
Managing teams and running businesses - 2007-2026
Timeline
Team Lead, Real Estate
Berkshire Hathaway PenFed Realty
01.2022 - Current
Five Star Real Estate
01.2017 - 01.2025
Retail Manager
Office Depot
01.2010 - 01.2017
Server
Helen’s Café
01.2005 - 01.2006
Camp Counselor
Linson Pool – Prince George’s County Parks & Recreation
01.2001 - 01.2003
High School Diploma -
Westlake
Platinum Sales award- Over $20k in retail sales in 1 year
Effectively ran a team to achieve over $20k in retail sales volume in 1 year