Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Authorized To Work
Personal Information
Timeline
Christopher Jimenez

Christopher Jimenez

Eagle Mountain,UT

Summary

Experienced call center supervisor with a proven track record of effectively managing daily operations and leading teams to deliver exceptional customer service. Skilled in providing leadership, coaching, and support to optimize agent performance and achieve key metrics. Proficient in monitoring and analyzing call center data to drive continuous improvement initiatives. Strong in handling escalated customer issues and fostering positive relationships. Adept at collaborating cross-functionally and ensuring compliance with industry standards. Demonstrated ability to stay updated on industry trends and implement best practices for operational excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Movate (Sony)
12.2022 - Current
  • I provide customer service chat support on playstation Direct.

Marketing Director

STERLING AUTOMOTIVE GROUP
04.2023 - 03.2024
  • Developed and designed the entire company website
  • Created and managed Google Ads campaigns
  • Executed marketing campaigns
  • Implemented a chat system for customers to schedule services
  • Implemented an email marketing campaign.

Marketing Manager

Big Boy Movers
12.2022 - 08.2023
  • In charge of creating social media campaigns and content
  • Managed the website content
  • Worked directly with the CEO on marketing campaigns and directing company goals for success
  • Delegated finances to specific marketing campaigns.

Office Administrator

Big Boy Movers
12.2022 - 08.2023
  • Handled inbound calls and answered customers through our message system
  • Handled employee issues and helped with escalated customer issues
  • Followed up with emails and voicemails
  • Scheduled employees for their next moves
  • Scheduled customers on our schedule and collected payments from customers.

Team Lead

Digital Harbor
06.2019 - 12.2021
  • Manage daily operations and team of call center agents.
  • Provide leadership, coaching, and support for agents.
  • Monitor and analyze call center metrics for performance improvement.
  • Handle escalated customer issues and conflicts.
  • Conduct performance evaluations and provide feedback
  • Spoke with PED(Client) on new procedures and helped implement them with supervisor
  • Helped solve technical issues with the pave portal website
  • Spoke with providers in regards to their applications for enrolling with Medi-Cal California state insurance

Team Leader/Supervisor

My Fast PC
10.2016 - 11.2018
  • Managed daily operations and team of call center agents
  • Provided leadership, coaching, and support for agents
  • Monitored and analyzed call center metrics for performance improvement
  • Handled escalated customer issues and conflicts
  • Conducted performance evaluations and provided feedback
  • Collaborated with other departments for seamless communication
  • Ensured compliance with company policies and industry regulations
  • Stayed updated on industry trends and best practices
  • Managed scheduling and resource allocation for optimal coverage.

Education

Business Management - Principles of Business. Management, And Economics

Woodbury school of Business, Lehi, UT

High School Diploma -

Lehi High School, Lehi, UT
06.2018

Skills

  • Staff Scheduling
  • Excellent management skills
  • Customer Service Skills
  • Honesty and Integrity
  • Leadership
  • Multitasking and Prioritization
  • Ability to Delegate
  • Very reliable
  • Decision Making
  • Remote Work Coordination
  • Goal Setting
  • Office Management
  • Verbal and Written Communication
  • Administration and Operations
  • Phone and Email Etiquette
  • Quality Assurance
  • Problem solving
  • Strong Emotional Intelligence
  • Salesforce
  • Google Docs
  • Digital marketing
  • Email marketing
  • Live chat
  • Analysis skills

Certification

Driver's License

Accomplishments

  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the year for outstanding performance and team contributions.

Authorized To Work

Authorized to work in the US for any employer

Personal Information

Willing To Relocate: Anywhere

Timeline

Marketing Director - STERLING AUTOMOTIVE GROUP
04.2023 - 03.2024
Customer Service Representative - Movate (Sony)
12.2022 - Current
Marketing Manager - Big Boy Movers
12.2022 - 08.2023
Office Administrator - Big Boy Movers
12.2022 - 08.2023
Team Lead - Digital Harbor
06.2019 - 12.2021
Team Leader/Supervisor - My Fast PC
10.2016 - 11.2018
Woodbury school of Business - Business Management, Principles of Business. Management, And Economics
Lehi High School - High School Diploma,

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Christopher Jimenez