Christopher Johansen
Hudson,FL
Summary
Professional with strong background in client support, adept at resolving complex issues and improving user experiences. Known for effective collaboration and adaptability in dynamic environments. Proven ability to manage multiple priorities while maintaining high standards of service. Skilled in communication, problem-solving, and leveraging software tools to drive results.
Overview
12
12
years of professional experience
Work History
Client Support Analyst
Nielsen Company
08.2018 - 09.2023
- Streamlined support processes for increased efficiency and faster response times.
- Collaborated effectively with station engineers via telephone and email to expedite issue resolution
- Provided expert solutions to internal, and our clients research teams, improving data utilization
- Spearheaded Nielsen's SDK team. Keeping detailed records of the status of each project
- Acting as liaison between our SDK clients and our legal team
- Completed over a dozen new encoder products with various business partners
- Recognized as a top performer within the team due to consistent delivery of high-quality support services and excellent customer feedback scores.
Home Inspector
Chapman Inspections Services
11.2023 - Current
- Conduct comprehensive home inspections, assessing various home systems
- Maintained high ethical standards by providing unbiased assessments of homes'' conditions.
- Generate detailed inspection reports with recommended repairs
- Expertly assess structural integrity and safety of homes, ensuring detailed compliance with regulations
- Efficiently identify critical issues, boosting client satisfaction and safety through precise evaluations
- Nationally certified through the International Association of Certified Home Inspectors (InterNACHI)
Field Technician
Spectrum
06.2016 - 08.2018
- Expertly troubleshot and resolved networking issues for residential and business clients
- Oversaw training, QA checks, and route management for new employees
- Maintained high service reviews through exceptional customer service
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
Inventory Leader
Best Buy
12.2012 - 06.2016
- Led a team of inventory specialists, fostering an environment of collaboration, accountability, and high-performance standards.
- Coordinated with sales teams during promotional events to accurately allocate stock for maximum profitability.
- Maintained compliance with industry regulations by staying up-to-date on changes in legal requirements affecting inventory management practices.
Education
Bachelor of Science - Technology Development And Management
St. Petersburg College
Tarpon, Florida12-2017
Skills
- Microsoft office
- MS Excel
- CRM software proficiency
- Client relationship building
- Time management
- Issue escalation
- Software troubleshooting
- Strong work ethic
- Customer-facing communication
- Teamwork and collaboration
- Attention to detail
- Remote work experience
Accomplishments
- Helped create over a dozen new encoders as part of the software development team at Nielsen.
- Contributed to my current company achieving over 300 5-star reviews on Google.
Timeline
Home Inspector
Chapman Inspections Services
11.2023 - Current
Client Support Analyst
Nielsen Company
08.2018 - 09.2023
Field Technician
Spectrum
06.2016 - 08.2018
Inventory Leader
Best Buy
12.2012 - 06.2016
Bachelor of Science - Technology Development And Management
St. Petersburg College
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