Veronica Di Iorio
POMPANO BEACH,FLORIDA
Summary
I am a people person, extremely proficient in customer service and administration. Detail oriented, with excellent planning and organizational skills. Hardworking and passionate, always ready to help achieve company goals with a high degree of professionalism. Fluent in both English and Spanish, computer literate, and competent in all aspects of Microsoft Office including Word, Excel, and Power Point.
Overview
18
18
years of professional experience
Work History
Office Manager
Empire Today, LLC
2016.07 - Current
- Oversee the complete office operation of a fast paste, high volume business with many moving parts.
- Primary responsibilities include supervising of the entire office staff, delegation of action items, monitoring collections, record keeping, market support, and payroll.
- Additionally, coordinating training, preparing written documents, ensuring work procedures are followed, preparing open orders and auditing close jobs as well as preparing and presenting meetings and overseeing all customer service duties.
Client Service Representative
South Florida Commuter Services
2014.11 - 2016.06
- Manage customer interactions through different channels which include chats, email, and phone calls in both English and Spanish.
- Create daily and monthly reports for our customers, employers, and management as well as coordinate all outgoing mail working interactively with USPS, FedEx, UPS amongst others.
- Assist outreach with special events.
- Scan and electronically file monthly registrations, administer and process incoming registrations.
Sales Service Representative
Nabisco, a division of Mondelez International
2011.09 - 2014.11
- Developed and maintained rapport with store managers and directors and assisted the sales reps by providing outstanding customer service while merchandising company products in store shelves and displays.
Administrative Assistant/Spanish Language Business
Catalyst Advisors Inc.
2006.10 - 2011.09
- Worked with over 50 investment sales brokers handling scheduling, collecting, and depositing of investment funds. Translated all Spanish correspondence and documents for investment banking transactions in Latin America.
- Answered multi-line phone system, interpreted all Spanish speaking customers.
- Responsible for translation of all bussines proceedings for Latin America transactions.
Education
Florida Real Estate Licensed -
Gold Coast Schools
North Miami Beach08.2013
Worked toward a Court Reporting Certificate -
Atlantic Technical Center
Coconut Creek01.2010
Diploma - Interpretation -
Southern California School of Interpretation
El Segundo, CA01.2004
College of Business -
Facultad De Ciencias Economicas
Buenos Aires, Argentina01.1989
High School -
Instituto Beata Imelda - Graduated With Honors
Buenos Aires, Argentina01.1985
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Administrative Support
- Workflow Optimization
- Teamwork and Collaboration
- Customer Relationship Management
Timeline
Office Manager
Empire Today, LLC
2016.07 - Current
Client Service Representative
South Florida Commuter Services
2014.11 - 2016.06
Sales Service Representative
Nabisco, a division of Mondelez International
2011.09 - 2014.11
Administrative Assistant/Spanish Language Business
Catalyst Advisors Inc.
2006.10 - 2011.09
Florida Real Estate Licensed -
Gold Coast Schools
Worked toward a Court Reporting Certificate -
Atlantic Technical Center
Diploma - Interpretation -
Southern California School of Interpretation
College of Business -
Facultad De Ciencias Economicas
High School -
Instituto Beata Imelda - Graduated With Honors
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