Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
Generic

Christopher Johnson

Peoria,AZ

Summary

Over twenty (20) years of facility services experience with a history of operating with exceptional safety cognizance, business acumen, innovative foresight, successful fiscal management, project coordination, and analytical problem-solving skills. A knowledgeable, experienced, and strategic professional with an advanced skill set able to resolve complex problems not covered by existing procedures or practices, successfully undertaking high-impact, complex, and cross-functional issues.

Overview

20
20
years of professional experience

Work History

Vice President, Service Innovation & Optimization

C&W Services
04.2020 - Current
  • The Service Innovation and Optimization team (SIOT) focuses on enhancing firm-wide service delivery capabilities through developing, implementing, and refining best-in-class business improvement programs, standards, and tools. Additionally, deliver practical solutions to operations and clients, review operational metrics, implement indicated optimization strategies, and support new business development and account transformation
  • Support Field Operations by developing practical processes and solutions that improve service line quality, competitiveness, and efficiency
  • Support new business development, account renewals, and base business growth by deploying cost-effective and innovative solutions to meet client needs better, providing expert engagement during RFP and proposal presentations
  • Support Solutions and Transitions group via direct engagement in developing innovative solutions to meet client requirements and support account and service transformation initiatives
  • Utilize data to prioritize projects to meet operations and business development needs
  • Promote sharing of innovation and best business practices
  • Communicate proactively with stakeholders and Executive team regarding progress, issues, and plans for resolution.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Senior Director of Operations

C&W Services
01.2018 - 04.2020
  • Drove continuous commitment to creating and maintaining the safest of work environments
  • Responsible for overall operations of 20 million square feet of janitorial, MEP, landscaping, and engineering services above $30 million in annual revenue with consistent 10% margins
  • Clientele consists of universities, airports, retail centers/malls, manufacturing, banking institutions, and commercial spaces
  • Assisted in redevelopment of Western Canada operations, including hiring of current operational staff and its management team
  • Creation of bid proposals and pricing for new business development to include multi-million-dollar opportunities
  • Maintain fiscal accountability and profit & loss management
  • Direct quality assurance programs, including on-site evaluations, internal audits, and customer surveys
  • Led execution of site and program start-ups and lost business decommissions
  • Developed and implemented employee incentive programs to promote top performance and increase employee retention and morale

Senior Alliance Director

C&W Services
12.2015 - 12.2017
  • Drove continuous commitment to creating and maintaining the safest of work environments
  • Responsible for the daily facilities and preventative maintenance operations and deployment/start-up of fulfillment center material handling and robotics systems for the worlds largest e-commerce company
  • Employed approximately 785 staff across six states with annual revenue exceeding $75 million with margins consistently above 12%
  • Maintained fiscal accountability and cash flow management
  • Led a "Central Team" consisting of the Director of Finance, Human Resources, Recruiters, EHS Managers, Administrative Support Staff, and Regional Maintenance Managers
  • Collaborated with management, technical crew members, and supervisors to organize efficient site operations and oversee demanding fulfillment center start-ups
  • Produced regular monthly and quarterly business reports (MBR/QBR) to evaluate performance, adjust strategies, and maintain agile, sustainable operations
  • Implemented predictive maintenance technologies to assist in the reduction of conveyance downtime

Director of Operations

C&W Services
07.2013 - 11.2015
  • Various clients)
  • Responsible for the overall operations of 35 million square feet of janitorial, MEP, landscaping, and engineering services above $42 million in annual revenue
  • The portfolio covered eight states with approximately 700 employees
  • Clientele includes universities, airports, retail centers/malls, manufacturing, banking institutions, and commercial spaces
  • Direct and facilitate the Requests for Proposals ("RFPs") and business development activities
  • To including leading AMD's (Austin, TX) Global Physical Security RFP for the U.S., Canada, EMEA, and APAC

Operations Manager

C&W Services
07.2009 - 07.2013

Regional Account Manager

C&W Services
05.2007 - 07.2009

Account Manager

C&W Services
05.2005 - 05.2007

AV Engineering Manager/ Building Engineer

ABM Engineering
05.2003 - 05.2005

Education

Business Administration

University of Phoenix
Tempe, AZ
2006

Construction Management

Arizona State University
Tempe, AZ
1996

Construction Management

Maricopa Community Colleges - Glendale Community College
Glendale, AZ
1994

Skills

  • Safety Programs and Compliance
  • Strong Ethical Leadership Abilities
  • Budgeting/Finance Management
  • Presentation Development
  • Excellent Written and Verbal Communication
  • Employee Development
  • Innovation/Program Development and Execution
  • Versed in Union and Labor Relations
  • Change Management
  • Business Development and Implementation
  • New Business Pricing and Proposal Creation
  • Performance Analysis and Data Analytics
  • Creation of and Managing Key Performance Objectives
  • Contract Administration
  • Supplier/Vendor Management
  • Project Management
  • Microsoft Office Suite
  • Strategic Planning

Affiliations

Youth sports coach/volunteer Member-at-Large, Parent Teacher Association (PTA) /Booster Club Building Owners Operators Association (BOMA) International Facility Management Association (IFMA) U.S. Green Building Council (USGBC)

Additional Information

  • Creation of the Distributed Facilities Services DFS department and service-line: Outstanding Achievement Award – 2012
  • Leader of the Amazon material handling and robotics portfolio start-up and management: Chief Executive Award – 2017
  • Western Canada's operational rebuild: Chief Executive Award – 2018
  • Covid-19 pandemic response, procurement, warehousing, and distribution of PPE, temperature screening, and other related programs: Chief Executive Award – 2020
  • New client services solution and transition: Enterprise Impact Award - 2022
  • Participated in C&W Services Mentor Protégé Program – 2012, 13,14,15,18, 22

Timeline

Vice President, Service Innovation & Optimization

C&W Services
04.2020 - Current

Senior Director of Operations

C&W Services
01.2018 - 04.2020

Senior Alliance Director

C&W Services
12.2015 - 12.2017

Director of Operations

C&W Services
07.2013 - 11.2015

Operations Manager

C&W Services
07.2009 - 07.2013

Regional Account Manager

C&W Services
05.2007 - 07.2009

Account Manager

C&W Services
05.2005 - 05.2007

AV Engineering Manager/ Building Engineer

ABM Engineering
05.2003 - 05.2005

Business Administration

University of Phoenix

Construction Management

Arizona State University

Construction Management

Maricopa Community Colleges - Glendale Community College

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