Christopher Johnson

• Provided safe and timely transportation services to passengers, ensuring compliance with all traffic laws and regulations.
• Utilized navigation apps to determine the best routes, adjusting for traffic and construction to ensure the quickest possible service.
• Maintained a clean and hospitable environment within the vehicle, enhancing passenger comfort and satisfaction.
• Assessed vehicle condition daily and performed basic maintenance tasks, such as checking the oil level, tire pressure, and coolant, to ensure the car remained in good operating condition.
• Demonstrated strong communication and customer service skills, effectively addressing and resolving passengers’ inquiries and concerns.
• Adapted to a flexible schedule, including nights and weekends, to meet the demand for rides and maximize earning potential.
• Reviewed and planned daily schedules based on passenger ride requests, optimizing time management and efficiency.
• Provided assistance to passengers with special needs, luggage, and other requests, ensuring a pleasant and accommodating ride experience.
• Utilized Uber’s platform to accurately track rides, earnings, and receive real-time feedback from passengers, using the information to improve service quality.
• Acted as an ambassador of the Uber brand, maintaining a professional demeanor and appearance at all times.

• Safely drive and operate your delivery vehicle at all times.
• Use handheld device for routing information, customer delivery information.
• Navigate a variety of routes throughout the delivery area.
• Must be comfortable driving and working in varying weather conditions. Load and unload packages to be delivered, with or without reasonable accommodation.
• Perform the delivery tasks in a timely, efficient, and professional manner, ensuring high levels of customer satisfaction.
• Inspect the delivery vehicle before and after the route to ensure it is operational.
• Follow strict safety standards on and off the road.
• Solve problems and make decisions that affect the delivery in a positive manner.
• Communicate effectively with support team to provide exceptional customer service and ensure deliveries proceed smoothly.
• Manage the delivery process, including handling packages, delivering to the correct addresses, and obtaining delivery confirmations from customers.

• Receive calls from guest requesting to arrange dates to their open-dated package.
• Assist guest with inquiries relating to the package they have already purchased and information regarding their upcoming vacation.
• Provide complete and accurate information to guests on every telephone call, especially information about tour presentation, accommodations, premiums and promotions.
• Handle situations with dissatisfied guests.
• Receive calls from guests responding to direct mail, email, and web advertising to sell dated and open-dated vacation packages.
• Assist management with special projects relating to customer service.
• Ensure the privacy and security of confidential information about guests.
• Maintain an upbeat, positive and motivate demeanor especially when interacting with Hilton guests, coworkers, and managers.
• Sell package upgrades that align with guest interest and influence guests to book certain property locations/ months according to goals that are established.
• Transact payment and fees associated with the new sale, package or any purchase upgrades when applicable
• Respond to calls from guests with date change requests, inquiries related to the package details and questions regarding their upcoming vacation

• Greeted customers, helped locate merchandise and suggested suitable options.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Listened to customer needs and desires to identify and recommend optimal products.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Managed efficient cash register operations.
• Developed strong rapport with customers and created positive impression of business.

• Greeted customers with smile and provided friendly, knowledgeable service.
• Assisted patrons with seating by giving directions and lighting paths.
• Directed ticket holders to seats and facility locations.
• Sold admission, processed payments and issued tickets.
• Provided information about current and future events at facility.
• Reviewed tickets for authenticity and applicability to particular event.

• Performed data entry and scan documents. Assisted with order fulfillment when necessary.
• Communicated daily with customers via phone or email for order status to customers.
• Generated, maintained, and managed daily and weekly invoices designed to provide analytical support to the management teams.
• Managed event calendars to coordinate meetings and conference calls as needed or anticipated.
• Performed general clerical duties to include but not limited to photocopying, faxing, mail distribution and physical and computerized filling.
• Prepared meeting materials and assists with the development of presentations.
• Responsible for keeping inventory of all office supplies and placing orders for replenishment is needed.

• Met all requirements to obtain and maintain a state licensed life insurance status in California. Still Active.
• Absorbed, retained and explained a working knowledge of product plans and general company information.
• Provide accurate information to prospects using the company's quality and compliance standards.
• Builded relationship to establish rapport with caller to gain trust and understanding.
• Handled inbound and outbound calls with prospects and used assumptive sales techniques to enroll them in one or more of the companys's products and allies products.
• Diligently tracked and recorded outcome of calls and customer issues/inquirers for follow up appointments via in person, over the phone or Zoom.
• Managed prospect follow-up calls to ensure timely responses
• Builded a networking system via social meida (Linked In, Instagram, Facebook, Twitter etc.) to gain prospects for potential clients.

CaptionCall is designed to help people struggling with hearing loss use the phone to stay socially connected. As a CaptioningCall Agent, I had the responsibility to caption the customers' call. Lessons about pace, enunciation and dictation were persistently educated. While on CaptionCalls, the ability to type 35 wpm is acquired for mistakes made while on the call. Being detail oriented is a requirement of this job.

My essential duties and responsibilities:

• Provide excellent customer service by dictating/captioning a variety of conversational topics verbatim.
• Maintain a high level of dictation speed and accuracy.
• Maintain strict consumer confidentiality.
• Complete other duties and projects ass assigned.

• Contributed to team success by filling in on cashier duties, providing product assistance, merchandising shelves and cleaning customer areas
• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer
• Resolved customer issues using strong interpersonal skills and conflict resolution techniques
• Assisted customers with sales transactions in a timely manner to guarantee high level of customer service
• Communicated with supervisors on frequent basis to escalate customer concerns, store issues and inventory requirements
• Recommended, selected and helped locate merchandise based on customer needs and desires
• Stay up-to-date on current discounts and promotions for ultimate customer satisfaction

• Handled communications systems via email, phone
• Handled the complaints and concerns of customers
• Confirmed transactional data
• Handled money for customers and visitors
• Provided bookkeeping of financial records
• Maintained reception area clean and neat to provide visitors with a positive impression of the company
• Welcomed guests and clients in an upbeat and friendly manner
• Ordered car parts when needed
• Arranged special accommodations for guests to maintain optimal satisfaction