Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Christopher Johnson

Summary

Seasoned Operations Manager and talented leader with 10 + years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Operations Manager

AZZ Surface Technology
07.2020 - 03.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Production Manager

Gleco Plating South Inc
07.2010 - 06.2020
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Estimated labor requirements to support anticipated workload.
  • Reduced waste and material costs by optimizing resource allocation and inventory management.
  • Reviewed maintenance and repair problems to determine appropriate action for resolution.
  • Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Mentored junior staff members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges headon.

Manager

Eva's House Of BBQ
03.2009 - 06.2011
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Managed and motivated employees to be productive and engaged in work.

Education

GED -

Skills

    12 years of Plating experience

    Problem-Solving

    Team Leadership

    Customer Service

    Operations Management

    Employee relations and conflict resolution

    Planning and Implementation

    Staff Training

    Staff Management

    Food Service Background

    Menu development

    Employee Retention

Certification

  • CSP - Certified Safety Professional
  • CHHM - Certified Hazardous Materials Manager
  • EHS - Environmental Health and Safety Professional

References

Available upon request.

Timeline

Operations Manager

AZZ Surface Technology
07.2020 - 03.2023

Production Manager

Gleco Plating South Inc
07.2010 - 06.2020

Manager

Eva's House Of BBQ
03.2009 - 06.2011

GED -

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Christopher Johnson