Summary
Overview
Work History
Education
Skills
Military
Affiliations
Timeline
AdministrativeAssistant

Christopher Johnson

Cincinnati,OH

Summary

Experienced leader with strong background in customer service, guiding teams, managing complex projects, and achieving strategic objectives. Excels in problem solving, building relationships and aligning efforts to work with a team to achieve goals within a deadline. Currently working on the Remediation Team reviewing 80k cases that were previously denied and are determining if those decisions were accurate. The goal is continue to move up in this company as far as possible and to continue to be a valuable asset to Fifth Third.

Overview

16
16
years of professional experience

Work History

Dispute Resolution Specialist

Fifth Third Bank
02.2024 - Current
  • TAssist customers in filing disputes to recover funds from fraudulent and non-fraudulent charges on their bank accounts and credit cards.
  • Assist other associates with any issues that they encounter when handling cases.
  • Provided extensive support for clients throughout the dispute resolution process, offering guidance on best practices and potential solutions to avoid further fraudulent charges.
  • Top 20% performer for September 2024
  • Selected to be a member of the Remediation Project

Owner/Operator

Nunu's Kitchen
02.2016 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Fostered strong professional network and partnership building skills to connect with quality leads.

Line Leader

DHL Campbells
07.2019 - 01.2022
  • Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
  • Reduced downtime through proactive equipment maintenance and timely troubleshooting of issues.
  • Managed conflict resolution among team members, maintaining a cohesive work environment conducive to productivity.

Quality Assurance Inspector

Autoliv Nissin
09.2012 - 08.2016
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Removed imperfect products from shipment line.

Customer Service Manager

Walmart
09.2008 - 08.2012
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Education

No Degree - Art

Owens Community College
Findlay, OH
05.2011

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Time Management
  • Using denial grid to determine if case is true fraud
  • Quality Assurance
  • Use of Detica (NetrReveal), Zelle Portal, NICE and database management tools
  • Adaptability and Flexibility

Military

Honorably discharged from the United States Navy after serving 4 years from 2002-2006. Worked as Aviation Administrative Assistant. Maintained the logs & records of 7 Naval aircraft. Participated in two tours for Operation Iraqi Freedom. 

Affiliations

  • African American Business Resource Group
  • Military Business Resource Group

Timeline

Dispute Resolution Specialist

Fifth Third Bank
02.2024 - Current

Line Leader

DHL Campbells
07.2019 - 01.2022

Owner/Operator

Nunu's Kitchen
02.2016 - Current

Quality Assurance Inspector

Autoliv Nissin
09.2012 - 08.2016

Customer Service Manager

Walmart
09.2008 - 08.2012

No Degree - Art

Owens Community College

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Christopher Johnson