Christopher Johnson
Naperville,IL
Summary
Dedicated Bus Operator with a history of excellence at Chicago Transit Authority, known for maintaining a clean driving record and exceptional passenger assistance. Expert in vehicle inspection and route navigation, I excel in adapting to diverse weather conditions and ensuring passenger safety. My effective communication skills have consistently enhanced passenger satisfaction and safety, contributing to a positive travel experience.
Overview
17
17
years of professional experience
Work History
Bus Operator
Chicago Transit Authority
02.2016 - Current
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Assisted passengers with inquiries and requests during trips.
- Maintained full understanding of local roads and traffic patterns.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Transported customers to and from Location.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Bus Operator
Pace Bus
03.2015 - 02.2016
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Assisted passengers with inquiries and requests during trips.
- Maintained full understanding of local roads and traffic patterns.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Transported passengers safely along prescribed routes according to tight schedules.
Manager
Good Samaritan Hospital / PBPW
09.2007 - 03.2015
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor's Of Science Criminolgy & Psychology - Criminal Justice, Psychology
University of Missouri St.Louis
Saint Louis, MO08.2005
Skills
- Clean driving record
- Vehicle inspection
- Fuel efficiency
- Defensive driving
- Wheelchair support
- Weather conditions adaptation
- Traffic laws compliance
- Effective communication skills
- Safe driving skills
- Passenger assistance
- Route navigation
- Mobility support
Timeline
Bus Operator
Chicago Transit Authority
02.2016 - Current
Bus Operator
Pace Bus
03.2015 - 02.2016
Manager
Good Samaritan Hospital / PBPW
09.2007 - 03.2015
Bachelor's Of Science Criminolgy & Psychology - Criminal Justice, Psychology
University of Missouri St.Louis
Similar Profiles
Michael MaglianoMichael Magliano
Bus Servicer/Diesel Mechanic at Chicago Transit Authority, CTABus Servicer/Diesel Mechanic at Chicago Transit Authority, CTA
Silvia HarkenriderSilvia Harkenrider
Instructional Designer at Chicago Transit AuthorityInstructional Designer at Chicago Transit Authority
Christopher FinleyChristopher Finley
Bus Operator at Chicago Transit Authority (CTA)Bus Operator at Chicago Transit Authority (CTA)
Tabitha jamesTabitha james
Transit Bus Operator at Chicago Transit Authority, CTATransit Bus Operator at Chicago Transit Authority, CTA
Ella ThomsenElla Thomsen
Lifeguard Supervisor at Fry Family YMCALifeguard Supervisor at Fry Family YMCA