Christopher Johnson
Gladewater
Summary
Dynamic and results-driven professional with extensive experience at IHG - InterContinental Hotels Group, excelling in team management and banquet setup. Proven track record in staff development and operations management, enhancing customer satisfaction through effective communication and streamlined processes. Skilled in inventory control and adept at fostering team collaboration for successful event execution.
Skilled hospitality professional adept at managing banquet operations and ensuring seamless event execution. Strong focus on team collaboration, adaptability, and delivering results. Expertise in coordinating staff, overseeing event setups, and maintaining high standards of service. Renowned for reliability and effective communication, ensuring client satisfaction and successful events.
Overview
14
14
years of professional experience
Work History
Banquet Captain
IHG - InterContinental Hotels Group
08.2019 - Current
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
- Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
- Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
- Coordinated large-scale banquet events, ensuring seamless execution by effectively managing event staff.
- Managed inventory of banquet equipment, ensuring availability and quality for events.
- Adapted quickly to last-minute changes, ensuring events proceeded smoothly despite unforeseen challenges.
Robotic Process Automation Engineer
Crosby
03.2020 - 11.2022
- Assisted in training employees on the use of automated systems, promoting a smooth transition from manual to digital processes.
- Managed multiple concurrent projects while maintaining strict adherence to deadlines and high-quality standards.
- Worked closely with IT teams for seamless integration of RPA solutions into existing infrastructure, minimizing disruptions during implementation.
- Evaluated existing business processes for potential areas of improvement through automation, delivering detailed reports with recommendations for action steps.
- Collaborated with systems engineers and customers to determine machine requirements and develop specifications for user interface, machine functions and quality control to deliver reliable automation systems.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Developed comprehensive documentation detailing all aspects of the implemented robotic process automations, facilitating efficient knowledge transfer and maintenance.
Lead Welder
Global Vessel & Tank
04.2016 - 04.2019
- Reduced project completion time, utilizing strong communication skills to collaborate effectively with team members.
- Demonstrated expertise in various welding processes such as MIG, TIG, stick, and flux-cored arc welding.
- Streamlined workflow processes through the development of optimized routines tailored to specific goals or objectives within each project phase.
- Maintained precise measurements for accurate fabrication by utilizing blueprints and drawings effectively.
- Utilized various tools, such as grinders and cutting torches, for proper preparation of materials prior to welding processes.
- Demonstrated versatility in welding techniques, applying appropriate methods for each specific project requirement.
- Ensured safety compliance by adhering to industry standards and company guidelines in all tasks performed.
- Implemented innovative solutions for complex fabrication challenges, resulting in increased efficiency without sacrificing quality.
- Achieved high-quality finishes by meticulously preparing materials before welding and performing detailed post-weld cleanups.
Sales Associate
E Z Mart
03.2013 - 12.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
Brick Specialist
Meridian Brick
04.2014 - 12.2014
- Inspected completed work for quality assurance purposes, identifying any issues needing correction prior to final approval from supervisors or clients.
- Enhanced structural integrity by meticulously laying bricks, blocks, and stones in various construction projects.
- Demonstrated flexibility by adapting quickly to changes in project scope or design specifications without compromising quality.
- Contributed to the successful completion of numerous commercial and residential construction projects as a reliable team member.
- Maintained a safe working environment by adhering to OSHA regulations and company safety policies during all tasks.
Delivery Driver
Mikes Wholesale
07.2013 - 01.2014
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Warehouse Stocker
Tyler C Wholesale
09.2012 - 02.2013
- Compared received packages against shipping documents.
- Enhanced warehouse safety by regularly inspecting equipment and conducting safety training sessions.
- Streamlined the stock replenishment process for faster order fulfillment and customer satisfaction.
- Maintained accurate inventory records, ensuring timely reordering of products to avoid stockouts.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Checked packages and merchandise for damage and notified vendors.
- Organized products efficiently within assigned storage locations, allowing for easy access during picking processes.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Cashier Team Lead
Valero Gas Station
09.2011 - 08.2012
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Education
High School Diploma -
Tatum High
Tatum, TX06-2008
Skills
- Team management
- Banquet setup
- Team member development
- Staff leadership
- Operations management
- Staff development
- Staff management
- Inventory control
Timeline
Robotic Process Automation Engineer
Crosby
03.2020 - 11.2022
Banquet Captain
IHG - InterContinental Hotels Group
08.2019 - Current
Lead Welder
Global Vessel & Tank
04.2016 - 04.2019
Brick Specialist
Meridian Brick
04.2014 - 12.2014
Delivery Driver
Mikes Wholesale
07.2013 - 01.2014
Sales Associate
E Z Mart
03.2013 - 12.2015
Warehouse Stocker
Tyler C Wholesale
09.2012 - 02.2013
Cashier Team Lead
Valero Gas Station
09.2011 - 08.2012
High School Diploma -
Tatum High
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