Christopher Johnson
Racine,WI
Summary
Extensive experience in the hospitality and service industries gained through steady promotion from Busboy to General Manager. Expertise includes contract management, maintaining efficient and clean properties, contract management and developing teams focused on delivering exceptional service.
Overview
38
38
years of professional experience
Work History
General Manager
Fairfield by Marriott Milwaukee Airport
10.2021 - Current
- Responsible for all operations of 119 room hotel
- Increased room revenues 15% in 2022, 9.5% in 2023 and 6% YTD 2024
- Intent to Recommend and Overall Guest Service scores
- Breakfast satisfaction scores in top 10% for brand
- Increased Park/Stay/Fly package revenue 40% over the last 3 years
- Developed several key associates for promotion within company
Assistant Store Director
Festival Foods
01.2017 - 10.2021
- Oversee total store operations for a $28,000,000/year grocery retailer
- Responsible for inspecting operating standards and service delivery in all departments
- Review weekly shrink/profitability reports with Department Managers
- Oversee and coordinate community involvement events including driving the 'Big Cart' in community parades
- Trainer for all pertinent store equipment including order picker, forklift and WAV
Customer Service Manager
Meijer, Inc.
01.2014 - 12.2015
- Responsible for leading and managing all service personnel including cashier, service desk, utility and cash office associates
- Consistently achieved customer service scores in the top 10% of the region
- Developed and trained lead cashiers for other locations
- Successfully passed all internal audits and monthly accounting reconciliations in a high volume store
- Assisted with operation/support of the Meijer convenience center/gas station
Travel Center Manager
Pilot/Flying J Travel Center
04.2012 - 12.2013
- Responsible for managing overall operations of Travel Center
- Manage monthly volume of over 1,000,000 diesel gallons and 250,000 gas gallons
- Responsible for training new shift and team leads
- Overall profitability of Travel Center increased 15% in 2013
- Inside sales increase of 11.3% year over year in 2013
- Support all financial aspects of the operation including labor management
- Insure maintenance/cleanliness of overall condition of Travel Center
Community Manager
Blair House Retirement Community
02.2011 - 12.2011
- Responsible for overall operations of 109-unit retirement community
- Increased occupancy of community from 79% to 92%
- Developed key community involvement initiatives improving resident satisfaction
- Responsible for sales and marketing efforts for community
- Maintained all labor and operating costs under budgeted dollar amounts
General Manager
Hilton Garden Inn
04.2009 - 07.2010
- Responsible for all operations of 128 room hotel with 2600 square feet of meeting space
- Increased overall revenue 24% YTD and GOP 25% as of 6/30/2010
- Developed two key associates to take care of A/P, A/R and the processing of HHonors
- Developed a guest service agent with all sales aspects in absence of DOS
- Customer service scores were in the top ten for the North Central Region
Campus Services Manager
Direct Supply, Inc.
05.2006 - 12.2008
- Responsible for housekeeping and maintenance of 10 buildings, comprising over 220,000 sq ft of commercial office space and 800 partners
- Coordinated and managed all on-site and off-site company functions
- Managed the ordering and stocking of food and beverage supplies for all partners
- Handled all contracts/service agreements to maintain campus
- Worked with the customer service team to coordinate all on-site visits to campus
General Manager
Four Points by Sheraton
03.2000 - 05.2006
Resident Manager
Radisson Hotels
06.1998 - 03.2000
Director of Revenue
Fairmont Hotel Chicago
05.1996 - 05.1998
Director of Operations
Embassy Suites Hotels
01.1987 - 04.1996
Education
Some College (No Degree) - Business Administration
Indiana University - Indianapolis Campus
Indianapolis, INSkills
- Leadership and team building
- Problem resolution
- Operations management
- Training and coaching
- Customer relationship management
Timeline
General Manager
Fairfield by Marriott Milwaukee Airport
10.2021 - Current
Assistant Store Director
Festival Foods
01.2017 - 10.2021
Customer Service Manager
Meijer, Inc.
01.2014 - 12.2015
Travel Center Manager
Pilot/Flying J Travel Center
04.2012 - 12.2013
Community Manager
Blair House Retirement Community
02.2011 - 12.2011
General Manager
Hilton Garden Inn
04.2009 - 07.2010
Campus Services Manager
Direct Supply, Inc.
05.2006 - 12.2008
General Manager
Four Points by Sheraton
03.2000 - 05.2006
Resident Manager
Radisson Hotels
06.1998 - 03.2000
Director of Revenue
Fairmont Hotel Chicago
05.1996 - 05.1998
Director of Operations
Embassy Suites Hotels
01.1987 - 04.1996
Some College (No Degree) - Business Administration
Indiana University - Indianapolis Campus
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