Christopher Johnson
Richmond,VA
Summary
Healthcare professional with extensive experience in managing clinical settings, ensuring seamless operations, and optimizing patient care processes. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Key skills include operational management, team leadership, and patient care excellence.
Overview
7
7
years of professional experience
Work History
Clinic Manager
Family Insight, PC
09.2025 - Current
- Develop and maintain accurate scheduling for clients and staff to maximize service delivery and clinic efficiency.
- Manage day-to-day clinic operations, ensuring adherence to clinic protocols, safety standards, and service quality.
- Conduct initial intake interviews for new clients and collect all required documentation for treatment planning and service authorization.
- Lead the recruitment and onboarding of Behavior Technicians (BTs) and Registered Behavior Technicians (RBTs).
- Oversee company email and phone systems to ensure timely, professional communication with families, staff, and external partners.
- Greet clients and visitors, answer phones, and perform front desk duties to support a welcoming client experience.
- Ensure consistent enforcement of company policies with staff and families to maintain a safe, respectful, and productive clinic environment.
- Maintain clinic cleanliness, organization, and inventory of necessary supplies.
- Monitor and report on clinic utilization, staff productivity, and key performance indicators (KPIs).
- Foster a positive, team-oriented workplace culture aligned with the clinic’s mission and values.
- Build and maintain relationships with community partners, schools, and referral sources to promote clinic visibility and services.
- Led daily operations to ensure efficient clinic workflow and patient satisfaction.
ABA Scheduler
Family Insight, PC
08.2023 - 09.2025
- Scheduled for five clinics across the state of Virginia.
- Manage incoming referrals and maintain accurate waitlists to support client intake efficiency.
- Schedule assessments and recurring appointments across multiple staff calendars, optimizing technician availability.
- Coordinate and distribute administrative documents such as ROIs, contracts, and verification notices.
- Provide responsive support to internal teams, managing cancellations and late appointment notifications.
- Support multi-region teams, demonstrating strong communication and organizational skills.
- Coordinated scheduling for over 100 clients, ensuring optimal resource allocation and service delivery.
- Implemented automated scheduling systems to enhance efficiency and reduce appointment errors.
Delivery Driver
The Original Mattress Factory
05.2022 - 08.2023
- Delivered and installed products with professionalism, prioritizing customer satisfaction and clear communication.
- Solved logistical challenges independently, using sound judgment in diverse home settings.
- Maintained physical and operational safety standards during deliveries.
- Operated delivery vehicle efficiently, ensuring timely and safe transportation of products to customers.
- Conducted thorough vehicle inspections before and after deliveries to maintain safety and compliance standards.
Full-Time Supervisor & Trainer
H&M
08.2018 - 06.2022
- Supervised daily store functions and supported administrative tasks including scheduling, reporting, and compliance tracking.
- Led and trained new hires, ensuring clarity in expectations and consistency in policy adherence.
- Communicated regularly with district management on store performance and staff development.
- Organized team meetings, tracked sales targets, and delivered performance feedback to improve outcomes.
- Demonstrated high-level customer service and maintained records of employee achievements and operational goals.
- Supervised team to ensure timely execution of daily operational tasks.
Education
Bachelor of Arts - Acting
Emory & Henry College
Emory, VA05.2017
Skills
- Microsoft 365
- Google Suite
- Scheduling Software
- Data Entry
- Confidential Information Management
- Administrative leadership
- HIPAA compliance
- Clinical management
- Employee training
- Operations management
- Employee recruitment
- Scheduling
Timeline
Clinic Manager
Family Insight, PC
09.2025 - Current
ABA Scheduler
Family Insight, PC
08.2023 - 09.2025
Delivery Driver
The Original Mattress Factory
05.2022 - 08.2023
Full-Time Supervisor & Trainer
H&M
08.2018 - 06.2022
Bachelor of Arts - Acting
Emory & Henry College
Core Competencies
- Calendar & Schedule Management
- Team Meeting Planning & Notes
- Confidential Records & Data Management
- Customer Communication
- Administrative & Operational Support