Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Christopher John Vincent

Provo

Summary

Customer-focused leader with 10+ years of success building & scaling high-performing Customer Success & Technical Account Management teams in high-growth SaaS environments. Known for driving customer satisfaction, retention, & long-term value through data-driven strategies & frictionless experiences. Adept at aligning cross-functional teams to elevate the customer journey & support product-led growth. Passionate about cultivating team excellence and partnering deeply with customers to ensure measurable outcomes. Eager to return to an international setting—leveraging previous global experience to create positive impact with Adobe’s Customer Success teams.

Overview

10
10
years of professional experience

Work History

Sr. Manager, Customer Experience

Live View Technologies
06.2022 - Current
  • Lead four customer-facing teams across Public Sector, Retail, Emerging Industries, & Scaled CS
  • Launched scalable customer success & premier support processes, driving 130%+ net revenue retention
  • Established premium Technical Account Management program to deliver white-glove support to strategic partners, resulting in significant CSAT improvement & retention gains
  • Managing $200M+ recurring revenue across Enterprise Customer Success teams
  • Created customer advocacy program, increasing engagement, amplifying customer outcomes through structured feedback & success stories
  • Collaborated cross-functionally with Product, Engineering, & Operations to improve resolution times, streamline workflows, & optimize support tooling

Enterprise Customer Success Manager

Adobe
07.2019 - 06.2022
  • Owned end-to-end post-sale customer lifecycle, managing $5M+ ARR, driving Adobe product adoption
  • Spearheaded customer education/enablement programs, accelerating time to value & GRR
  • Partnered with Product & Engineering teams to launch a compliant offering tailored to financial institutions, ensuring support readiness & seamless customer onboarding
  • Led strategic business reviews to assess customer health, identify risks, & improve renewal rates

Strategic Customer Success Manager

Workfront
11.2016 - 07.2019
  • Conducted operational & strategic reviews, focusing on customer needs & ROI, driving 95% gross revenue retention & increasing NPS
  • Created Customer Success collateral used by Customer Experience teams to drive executive engagement
  • Drove customer evangelism initiatives—including mainstage speaking engagements—to build advocacy & expand account relationships

Senior Customer Success Manager

DealerSocket
10.2015 - 11.2016
  • Managed 100+ accounts across SaaS platforms, focused on proactive support & retention strategies.
  • Developed & executed white-space sales & support opportunities to improve customer satisfaction.

Education

Bachelor’s Degree - Political Science

Utah Valley University

Master’s Degree - Business Corporate Communications

Georgetown University

Skills

  • Adobe Suite
  • Microsoft Office Suite
  • Clari
  • Support Metrics & Analytics
  • Tableau
  • Looker
  • Gainsight
  • Salesforce
  • Zendesk
  • ServiceNow
  • Revenue retention
  • Customer advocacy

Personal Information

Hobbies: Independent actor with featured roles in network television & independent films, Woodworker & craftsman specializing in custom interior design projects, Avid chef & baker – making whatever The Great British Baking Show inspires or my three children request

References

References & work samples available upon request

Timeline

Sr. Manager, Customer Experience

Live View Technologies
06.2022 - Current

Enterprise Customer Success Manager

Adobe
07.2019 - 06.2022

Strategic Customer Success Manager

Workfront
11.2016 - 07.2019

Senior Customer Success Manager

DealerSocket
10.2015 - 11.2016

Bachelor’s Degree - Political Science

Utah Valley University

Master’s Degree - Business Corporate Communications

Georgetown University

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