CHRISTOPHER JONES
Middletown,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Senior Infrastructure Administrative Engineer
Prudential Financial
08.2008 - Current
- Oversaw Return to Work projects to help customers build, secure and optimize their IT infrastructure.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed and monitored installed systems for highest level of availability.
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Lead Audio/Visual Technician
Elite Audio Visual Solutions
04.2007 - 12.2008
- Creatively utilized various audiovisual equipment to successfully complete live meetings for Fortune 500 companies.
- Executed client consultations to determine audio-visual needs for events.
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Set up projectors, laptops and microphones for live presentations.
- Maintained AV inventory and supplies and facilitated orders for new equipment.
- Completed and oversaw rack fabrication.
- Tested and calibrated audio and visual equipment to verify proper operation.
Education
Bachelor of Arts - Communication Studies: Radio and Television Production
Monmouth University
West Long Branch, NJ01.2007
Skills
- Microsoft Office 365
- Microsoft Teams and Zoom
- Crestron Room Control
- Tesira Biamp Proficiency
- Cisco TCP/IP Networking
- Appspace and Triple Play Digital Signage
- Lutron Automatic Lighting Control
- Barco LED Video Walls
- ServiceNow Ticketing System
- Live Event Support
Timeline
Senior Infrastructure Administrative Engineer
Prudential Financial
08.2008 - Current
Lead Audio/Visual Technician
Elite Audio Visual Solutions
04.2007 - 12.2008
Bachelor of Arts - Communication Studies: Radio and Television Production
Monmouth University
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