Summary
Overview
Work History
Education
Skills
BIS Export Controls
Timeline
Generic

Christopher Jones

Jacksonville,FL

Summary

Specialized in multiple aspects of the supply chain management, including: domestic/international transportation logistics (intermodal – LTL, FTL & Rail, ocean - NVOCC management., Barge, LCL, FCL, BB, Ro/Ro & air), as well as sourcing/material procurement, large-scale project moves, global project management, inventory control, carriers, trade routes, import services – customs brokerage, FTZ, warehouse & cross-dock/trans-load services, contract negotiation and pricing. Managed IT business solutions, including: PkMS, EDI, software deployments, implementation of enhancements & upgrades, and ongoing maintenance of a global trade management tool (TMS). Experienced in creation and implementation of import/export guidelines and compliance processes. Strong governmental regulatory and logistical international trade experience, including import/export compliance and operations. Highly experienced in worldwide tariffs and regulations, including: CBP, U.S. F&W, the EAR and Canadian ITCan and CBSA standards. Extensive knowledge of International Trade Agreements & Preferential Programs. Customer Manager offering 33-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.

Overview

34
34
years of professional experience

Work History

Customer Account Manager (Remote)

Dupre' Logistics
09.2017 - Current
  • Provide sales support and full truck load capacity management for several Fortune 500 companies, equipment including: Vans, Flat Beds, and all out of Gauge cargoes
  • Operational duties include, providing clients with - FTL spot market pricing as well as large scale RFP's and contract management for multiple shipping lanes, either booking directly via Dupre's FTL asset-based fleet or via Dupre's extensive brokerage network, as well as providing clients with cargo tracking and full visibility of loads from origin to destination
  • Provide clients with assistance with forecasting future shipment volumes for peak season business versus available truck load capacity
  • Supply daily shipment tracking reports, as well as monthly metrics and data for QBR's
  • Negotiated pricing and was awarded business for several high-volume shipping lanes, reducing transportation cost for client by replacing their previous logistics provider, while at same time netting Dupre' a significant profit margin.
  • Championed collaboration and communication within the team, resulting in a more cohesive approach to account management and broader organizational success.

Coach & Adidas Account Manager (Hybrid)

DHL Global Forwarding
08.2010 - 06.2017
  • Managed the Global Supply Chain for two large retail providers - Coach Services & adidas
  • Updated and maintained Client's Global SOP's and Pricing Matrix' for all shipments destined to/from U.S
  • Provided Customs brokerage and OGA services for over 500 air/ocean shipments per week, including but not limited to: CBP Entry Processing, US Fish & Wildlife & CITES Permits, and PTT processing for hundreds of shipments per week into Coach's Foreign Trade Zone
  • Assisted in facilitation of foreign to foreign moves to and from various origins/destinations around globe, including: cargo routing/coordination, pricing, payment terms and vendor management
  • Managed client data entered into web based service tool called GTNexus, which interfaces with Coach ERP Systems and Customs Compliance System (Integration Point), by providing cargo visibility and forecasting capabilities for all orders moving to and from various origins/destinations around the globe
  • Provided the client scheduled daily/monthly/quarterly metrics & reporting services, specific to cargo volume, freight expense, HTS and other various shipment specific measurements that the client utilizes for their own planning and internal reports
  • Prevented multiple client service failures by expediting client orders with various delivery points, needed for multiple photo shoots in New York; shipment that would normally take 5 – 8 days door to door was expedited from pickup to delivery, reducing total transit time to total of 2 days
  • Averted long delays and possible service failures for hundreds of ocean import shipments, due to several looming ILA labor strikes, by re-routing all ocean cargo arriving into U.S., to alternate U.S Sea ports
  • Improved client door-to-door air export transit times from Jacksonville to Shanghai, Hong Kong and Taipei from average of 12 days to average of 5 days
  • In order to meet client peak season air freight volume requirements from AP Region, I implemented turnkey solution, which included diverting cargo from client's main destination HUB of ATL, to various other U.S
  • Gateways (ATL, ORD, JFK and MIA), and consolidating multiple air freight shipments at these locations into FTL moves direct to client DC's; as result, clients noted improved product flow, improved transit time, as well as decreased cost to both client and DGF.

Export Trade Analyst (Remote)

JP Morgan Global Trade Services
04.2004 - 06.2009
  • Provided global import/export trade compliance solutions and support for two high-tech clients, Flextronics & Nortel Networks (encrypted hardware/software mgmt.) including but not limited to: Project Management, ECCN Class., Software / Hardware Export License Determination, RPS, EUC management
  • Assisted IT with Implementation of regulatory solutions and enhancements for JPMorgan's global trade management software tool (TradeSphere Exporter)
  • Liaison between JPM clients, JPM IT and other JPM Teams; assessed, developed, performed UAT testing prior to launching upgrades/enhancements (Integration with client ERP systems – SAP, EDI, regulatory driven and client requested) to Prod Env
  • Created and employed software process, providing clients ability to compliantly create Telecommunication Systems / Kits transactions
  • Saved clients approximately 1000 hours of shipment processing time each week by implementing advanced Sales Order Screening software program/process pre-clearing orders prior to shipment
  • Fashioned and integrated multi-faceted Access Data Base/Excel Spreadsheet and software training program for auditing shipments when SED/AES entry was required
  • Authored and put into operation all compliance software enhancements, client business processes, User Guidelines and Training packages, creating uniform system of adherence for clients to follow
  • Created monthly/ad hoc metrics, reports, complex queries and data extracts
  • Performed regulatory audits and statistical analysis alerting clients to locations that were not performing compliantly and/or were negligent in some aspect of foreign sale
  • Provided IT Business Coordination and Project Management services for JPMorgan and external clients – researching project scope, contractual requirements, available resources, and collaborating with multiple project teams concerning required deliverables.
  • Collaborated with cross-functional teams to identify market opportunities and address potential trade barriers.

Logistics Analyst

Allyn International Services Inc. (The G.E. Routing Center)
03.2003 - 04.2004
  • Provided extensive supply-chain logistics support for G.E. Energy
  • Worked directly with GE buyers and vendors in procurement of products and coordination of complex logistical moves for goods originating from multiple vendors in various countries
  • Specialized in project cargo moves: full air/ocean charters and inland water way barges; provided advanced logistical planning in routing, pricing, carrier determination, origin/destination stevedore coordination, advanced staging of materials from multiple origins, coordination of vessel load planning, and delivery of cargoes to vessel staging areas
  • Saved G.E, Millions of dollars in plant shut down penalties by executing weekly on-time deliveries for time sensitive air charters destined to BP Alaska
  • Reduced transportation cost by $10K per week by setting up weekly ocean container consolidations for G.E and by sourcing goods from multiple supplier locations within France
  • Reduced transportation costs and transit times by re-routing multiple Over-Dimensional G.E Transformer moves via barge from Louisiana to various destinations within continental U.S
  • Reduced regulatory failures, fines and penalties by creating extensive internal desk-top procedures.

International Transportation Specialist (Owner)

Southern Export Services, Inc.
10.2001 - 01.2003
  • Provided clients with ocean & air - import/export logistics support, including pricing, project planning, document preparation, L/C processing, and tracking of cargo movement to/from overseas destinations
  • Saved SES client approximately $20K by re-configuring logistics to include loading of cargo to flat-rack and utilizing multi-modal services vs Delivering cargo loose to CFS
  • Intervened on client/beneficiary's behalf and negotiated L/C worth $2M, which was about to expire, by successfully taking over documentation and banking on their behalf
  • Coordinated successful door/door transport of 160,000 LB / 320 m3 industrial Dryer from Longview, TX to Guatemala
  • Managed logistics for several food processing plants destined for Xingang, China, successfully coordinated transportation, L/C processing and on-time delivery, which assisted client in securing several new contracts
  • Created internal compliance processes, in relation to FMC Regulations, including but not limited to creation and maintenance of Global NVOCC consolidation program
  • Ensured all CFS station locations adhere to compliant creation of maritime documentation under FMC standards, in regards to, NVOCC rate filing and ocean bill of lading preparation
  • Monitored AES entry activities and procedures across all locations and oversaw internal audits.

Ocean Export/Import Agent

Team Worldwide, Inc.
04.1998 - 10.2001
  • Provided clients with storage, crating and warehousing of goods as well as ocean import/export freight and logistics solutions (for LCL, FCL & over dimensional cargo)
  • Managed all facets of civilian and military ocean project logistics and planning to/from U.S
  • And foreign origins/destinations to various destinations throughout world
  • Obtained business for door-to-door transportation of project consisting of 40 over-dimensional pre-fabricated prison cells from Louisiana to Guam, netting over $40K for Team Worldwide
  • Reduced LCL consolidation costs up to $100 per m3/1000 KG by developing and implementing global NVOCC program, providing 50 locations ability to consolidate goods to 20 major port cities
  • Provided Letter of Credit, negotiation, document preparation, and banking for up to 5 L/C's per week.

VP International Operations

AFS Logistics, Inc.
03.1994 - 04.1998
  • Supported clients in all operational phases of international air/ocean freight forwarding: pricing, routing, crating, documentation and letter of credit negotiation and support, and tracking of cargo to end users
  • Directed implementation of 3PL logistics programs for clients shipping cargo internationally
  • Netted over $200K by handling 2 back to back projects that shipped over course of 90 days
  • Reduced foreign agency handling fees of up to $100 per shipment by implementing diverse global agency network, including design, negotiation, proposal and integration of specially designed international trade agreements and liaisons with overseas partners
  • Provided inside/outside sales and marketing support, including in-depth project analysis and pricing; developed intricate tiered pricing/routing guides for clients.

Domestic/International Freight Forwarder

Lep/Profit International
01.1990 - 03.1994
  • Managed coordination and execution of air and ocean shipments and all customs brokerage services: pricing, routing, documentation and tracking of cargoes to/from overseas destinations
  • Created customized database providing clients with daily status updates of transaction specifics: booking details, cargo loading, vessel/flight C/O, ETD, ETA or carrier delays
  • Negotiated carrier contracts and created global inter-company pricing/routing guides for all departments.
  • Streamlined freight forwarding processes by implementing efficient tracking systems and communication protocols.

Education

B.S. - Organizational Leadership (Management and Communications)

Southern Nazarene University
Bethany, OK
12.2002

Skills

  • Global Transportation Logistics Coordination
  • Ocean Freight - Import/Export Management
  • Qualifying Individual for Federal Maritime License
  • NVOCC - Setup and Administration
  • Air Freight - Import/Export Logistics
  • Full Truckload, LTL and Intermodal Transportation
  • Out-of-Gauge Cargo Logistics
  • Project Management Expertise
  • Full Aircraft, Vessel and Barge - Chartering
  • Stevedoring Coordination
  • Customs Brokerage US Fish & Wildlife and OGA Processing
  • Regulatory Specialist - CBP, BIS Export Controls (EAR)

BIS Export Controls

EAR Certification from Vastera, Inc.

Timeline

Customer Account Manager (Remote)

Dupre' Logistics
09.2017 - Current

Coach & Adidas Account Manager (Hybrid)

DHL Global Forwarding
08.2010 - 06.2017

Export Trade Analyst (Remote)

JP Morgan Global Trade Services
04.2004 - 06.2009

Logistics Analyst

Allyn International Services Inc. (The G.E. Routing Center)
03.2003 - 04.2004

International Transportation Specialist (Owner)

Southern Export Services, Inc.
10.2001 - 01.2003

Ocean Export/Import Agent

Team Worldwide, Inc.
04.1998 - 10.2001

VP International Operations

AFS Logistics, Inc.
03.1994 - 04.1998

Domestic/International Freight Forwarder

Lep/Profit International
01.1990 - 03.1994

B.S. - Organizational Leadership (Management and Communications)

Southern Nazarene University

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Christopher Jones