Summary
Overview
Work History
Education
Skills
References
Timeline
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Christopher Jones

Charlotte,NC

Summary

Results-oriented leader with a passion for problem-solving and a commitment to delivering exceptional customer service. Dedicated to providing the highest level of service to customers while fostering a positive and enjoyable work environment for staff. Expertise in food safety and sanitation protocols, ensuring adherence to the highest safety and quality standards.

Overview

17
17
years of professional experience

Work History

Bar Manager

Volo Ristorante
01.2022 - Current
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.

General manager

Hawthorne’s Pizza & Bar
12.2018 - 10.2022
  • Developed and implemented strategies to increase sales and profitability.
  • Increased sales up to $10k/week
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Lead the day to day responsibilities scheduling, deposits, payments, guest relations.

General manager

Du-par’s Restaurant & Bakery
01.2016 - 11.2018
  • Increased sales an average 10% per period for 9 consecutive periods up from 10 periods in the red.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

Headwaiter & Key

Carrabba’s Italian Grille
07.2010 - 01.2016
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Greeted new customers, discussed specials, and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Sous Chef

Matthews
05.2007 - 06.2010
  • Managed the pantry, pastry, and fish stations that included fileting whole fish, preparing salads, appetizers, desserts, and assisting wherever needed, Checked in food trucks, checked for quality of all the food items, and assisted with protein station when needed
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
  • Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
  • Contributed to successful catering events by coordinating meal preparation and execution, exceeding client expectations on each occasion.
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.

Education

Accounting

Central Piedmont Community College
08.2024

Nursing

Santa Fe College
12.2015

Diploma -

Wolfson High School
06.2003

Skills

  • Team Leadership
  • Staff Training and mentoring
  • Health and safety
  • Bar Management
  • Inventory Management
  • Staff Scheduling
  • Health codes compliance
  • Customer Relationship Building
  • Issue Resolution
  • Supply Ordering

References

  • Dominico, Owner, Volo, 585-303-2769
  • Anthony Grubel, Regional Manager, Hawthorne’s, 980-272-9494
  • John Barli, Mentor & Boss, Jbarli@ccgnv.org

Timeline

Bar Manager

Volo Ristorante
01.2022 - Current

General manager

Hawthorne’s Pizza & Bar
12.2018 - 10.2022

General manager

Du-par’s Restaurant & Bakery
01.2016 - 11.2018

Headwaiter & Key

Carrabba’s Italian Grille
07.2010 - 01.2016

Sous Chef

Matthews
05.2007 - 06.2010

Accounting

Central Piedmont Community College

Nursing

Santa Fe College

Diploma -

Wolfson High School

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