Christopher Jones
Brandon,FL
Summary
Resourceful Dispatcher known for high productivity and efficiency in task completion. Specialized skills include quick decision-making, effective communication, and advanced knowledge of dispatch software. Excel in using critical thinking, problem-solving abilities, and adaptability to manage complex situations and ensure seamless operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher
Coca-Cola Beverages Florida
Tampa, FL
11.2022 - Current
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Ensured compliance with safety regulations and company policies.
- Developed strategies for improving efficiency within the dispatch department.
- Received or prepared work orders.
- Addressed questions, problems or requests for service or equipment.
Collections Manager
Tampa Bay Plumbers, LLC
Tamap, FL
10.2020 - 11.2022
- Managed accounts receivable, collections and credit activities for a large customer base.
- Developed procedures to ensure timely collection of payments from customers.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
- Created reports for management on past due accounts and delinquency rates.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Responded to customer inquiries about billing issues, account status, and payment options.
- Resolved escalated disputes between customers and the company concerning collections matters.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Collaborated with legal department to initiate litigation against delinquent customers when necessary.
- Advised senior management on best practices related to collections policies.
- Implemented automated systems for tracking customer payments and sending reminders when needed.
- Performed research and due diligence to resolve issues.
- Contacted customers in person at personal and business locations to collect payments directly.
Human Resources Manager
RCP America
Tampa, FL
01.2019 - 09.2020
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Created job postings, tracked applicants and maintained applicant database.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Developed compensation packages that are competitive yet cost effective for the organization.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Reported on workplace health and safety compliance to superiors.
Education
Bachelor of Science - Accounting
Southern New Hampshire University
Hooksett, NH11-2024
Skills
- Route Navigation
- Database Management
- Data Entry
- Dispatch Coordination
- Schedule Management
- Driver communication
- Geographical knowledge
- Adjusting routes
- Critical thinker
Certification
- VITA Certification
Timeline
Dispatcher
Coca-Cola Beverages Florida
11.2022 - Current
Collections Manager
Tampa Bay Plumbers, LLC
10.2020 - 11.2022
Human Resources Manager
RCP America
01.2019 - 09.2020
Bachelor of Science - Accounting
Southern New Hampshire University
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