Christopher Jones
Warren,OH
Summary
Dynamic professional with a proven track record at United Steel Service, LLC, enhancing customer satisfaction and retention through exceptional service and tailored solutions. Skilled in relationship building and analytical problem-solving, I increased sales revenue by leveraging in-depth product knowledge and attention to detail. Collaborated effectively across teams to improve quality assurance processes, demonstrating a commitment to excellence and high performance.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
United Steel Service, LLC
04.2005 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Set up new accounts, established customer credit and set up payment methods.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Quality Assurance Manager
Uniserv, LLC
01.1997 - Current
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Implemented supplier scorecard system, improving supplier performance and product quality.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Quality Assurance Technician
United Steel Service, LLC
01.1994 - 01.1997
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
- Inspected finished products for overall quality and adherence to [Type] specifications.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
- Provided training on quality assurance best practices for new employees, fostering a culture of excellence within the organization.
- Conducted routine internal audits, ensuring that all departments adhered to established company policies and procedures related to product quality.
Entry Level
United Steel Service, LLC
03.1988 - 01.1994
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
No Degree - Engineering
Kent State University,
Warren, OHHigh School Diploma -
Warren G. Harding High School
Warren, OH06-1986
Skills
- Customer service
- Attention to detail
- Product knowledge
- Adept multi-tasker
- Email and phone etiquette
- Issue resolution
- Order management
- Relationship building and management
- Analytical problem solver
Accomplishments
I have been and continue to be called upon to support and oversee inside sales at my current employer. The first time was due to company restructuring when they needed to cover a supervisory role. The other times that I have worked in sales, was during the Corona Virus Pandemic in order cover of affected representatives and service their accounts. An additional time was due to the need to take over a key customer account due to the sudden retirement of prior representative. I was able to maintain the account, train another existing representative on managing the key customer in order to maintain the customers trust and confidence in fulfilling their orders.
Certification
Lead auditor training to ISO 9000/ 2015 standard
Timeline
Inside Sales Representative
United Steel Service, LLC
04.2005 - Current
Quality Assurance Manager
Uniserv, LLC
01.1997 - Current
Quality Assurance Technician
United Steel Service, LLC
01.1994 - 01.1997
Entry Level
United Steel Service, LLC
03.1988 - 01.1994
Lead auditor training to ISO 9000/ 2015 standard
No Degree - Engineering
Kent State University,
High School Diploma -
Warren G. Harding High School
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