Christopher Jones
San Antonio
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Painter/Warehouse Forklift Operator
Quality Welding & Fencing
San Antonio
07.2024 - Current
- Applied coats of primer or sealer to prepare surfaces for painting.
- Facilitated arts and crafts sessions such as painting, drawing, clay modeling.
- Applied finishing touches such as painting, staining, glazing. to enhance the appearance of pieces.
Process Associate
FIS processing center
San Antonio
12.2021 - 06.2024
- Observe machine operations to detect any problems or defects in the finished product.
- Trained new operators and implemented new division operator training program to improve retention rates and increase production.
- Monitor the feed and speed of machines during the machining process.
- Adjusted machine settings according to production requirements.
- Process debit cards and EBT cards on a machine.
- Colorize them, and create account numbers to send them out to customers.
Insurance Customer Service Manager
American Insurrance
Philadelphia
10.2011 - 08.2020
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Security Officer
St. Christopher's Hospital for Children, Erie Avenue
Philadelphia
03.2005 - 09.2011
- Completed incident reports to record security or loss prevention incidents.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Confirmed visitor identification prior to granting entry into the building.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Education
Diploma - Computer Applications Development
Chubb Institute
Springfield, PA06-1999
High School Diploma -
Cardinal Dougherty
Philadelphia, PA06-1986
Skills
- Time management
- Attention to detail
- Creative problem solving
- Training and mentoring
- Reliability
- Punctual and dependable
- Professional demeanor
- Wood panel painting
- Organizational skills
- Customer relations
- Relationship building
- Adaptability and flexibility
- Computer literate
- Professionalism
- Team player
- Equipment maintenance
- Team collaboration
- Customer service
- Safety compliance
Certification
- Forklift certification
- Technical support Diploma
References
References available upon request.
Timeline
Painter/Warehouse Forklift Operator
Quality Welding & Fencing
07.2024 - Current
Process Associate
FIS processing center
12.2021 - 06.2024
Insurance Customer Service Manager
American Insurrance
10.2011 - 08.2020
Security Officer
St. Christopher's Hospital for Children, Erie Avenue
03.2005 - 09.2011
Diploma - Computer Applications Development
Chubb Institute
High School Diploma -
Cardinal Dougherty
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