Christopher Jones
Target (West Reynolds Road)
Lexington,KY
Summary
Customer service professional with a strong record of supporting checkout speed, guest recovery, and clear communication during busy retail shifts. Balances transaction accuracy with floor support and warehouse equipment operation, helping guests find items and keeping service moving through peak closing periods. Known for calm de-escalation, teamwork, and natural ability to lead. Dedicated to consistent front-end execution and eager to bring that same work ethic to a Customer Service Lead role.
1
Certification
4
years of professional experience
Work History
Closing Expert
8 Months- Process 15- 20 guest interactions per shift while handling transactions and delivering friendly customer service at checkout.
- Operate the Wave warehouse vehicle to retrieve backstock and organize merchandise for closing readiness.
- Stock merchandise and organize the sales floor to keep closing shifts clean, accessible, and ready for opening teams.
- Maintain a professional attitude during high-volume closing shifts and support a positive shopping experience.
- Support guests with transactions and payments while keeping checkout flow efficient and accurate.
- Coordinate closing tasks with team members to finish recovery work, backstock organization, and guest assistance before store close.
Guest Advocate
1 Year- Processed [5-20] guest transactions per shift with accurate register handling and timely payment support.
- Maintained high service standards during peak hours by staying efficient, attentive, and focused on guest needs.
- Collaborated with team members to keep front-end operations smooth and support a fast, consistent checkout flow.
- Supported guest support and payment processing with clear communication and reliable front-end coverage.
Lifeguard
2 Years- Supervised 50+ daily visitors across pool areas, maintaining a safe and orderly environment.
- Responded to 3 emergency situations using CPR and First Aid training with calm, direct action.
- Enforced pool rules, corrected unsafe behavior, and resolved visitor concerns with professional customer service.
- Completed opening and closing procedures, checked equipment, and kept deck areas ready for daily operations.
- Communicated clearly with guests and staff to support emergency response, conflict resolution, and public-facing service.
Education
Dual Bachelor's Degrees - Finance & Political Science
Class of 2030
Class of 2026
Skills
Public speaking
Customer service
Transaction processing
Guest support
Conflict resolution
Closing procedures
Merchandise stocking
Backstock organization
Warehouse equipment operation
Emergency response
CPR and First Aid
Certification
Certified in CPR/First Aid
Leadership & Involvement
- SGA President (2025) – Led school improvement initiatives and represented over 100 students.
- Organized community food drives and holiday gift donations for local families in need.
- FBLA President (2024) – Organized business competitions and led record-breaking fundraising efforts.
- Varsity Football Starter | Frederick Douglass HS – Dedicated 20+ hours per week to training while maintaining top-tier grades.
- Middle School Football Mentor – Coached and mentored defensive backs at former middle school, helping young athletes build confidence and skills.
Academic Achievements & Honors
Class Rank: Top 5 (Rank 4) – Graduated among the top five students in the Carter G. Woodson Academy Class of 2026., Summa Cum Laude – Earned highest academic distinction for sustained excellence throughout high school., 4x Bowtie Scholar & 4-Year Academic Letter Recipient – Maintained a 3.5+ GPA every year of high school., 4x All-State Academic Football Team (1st Team 2023–2026) – Recognized statewide for combining elite athletic performance with a 4.0 GPA., Upcoming Scholar Award – Honored for demonstrating high academic potential and leadership., Principal’s Honor Roll – Achieved straight A’s for four consecutive years., Brother’s Keeper Award – Awarded for mentorship and being a positive influence at school., College & Career Ready Endorsement – Successfully passed the EOP assessment.
University of Kentucky – Accepted Programs
- Wall Street Scholars Program (Gatton College of Business & Economics) – Competitive cohort-style program open to no more than 30 freshmen; features an accelerated finance curriculum, high-impact learning, co-curricular activities, and soft skill development. Prepares students for careers in investment banking, asset management, private wealth management, consulting, and corporate finance. Includes performance-based scholarships and exclusive networking opportunities.
- Lewis Honors College – Enhanced academic program for outstanding, highly motivated students. Features a 30-credit Honors curriculum with class sizes capped at 25, priority course registration, dedicated faculty mentorship, and access to research, internship, and study abroad opportunities.
- B&E Program (Gatton College of Business & Economics) – Foundational business and economics curriculum designed to develop leadership competencies and global marketplace skills.
Timeline
Closing Expert
Target (West Reynolds Road)
02.2026 - Current
Guest Advocate
Target (West Reynolds Road)
01.2025 - 01.2026
Lifeguard
Bluegrass Aquatics & Lexington Pools
01.2023 - 01.2025
Carter G. Woodson Academy / Frederick Douglass High School
University of Kentucky
Dual Bachelor's Degrees from Finance & Political Science