Summary
Overview
Work History
Education
Skills
Timeline
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CHRISTOPHER JOSEPH

Henderson,NV

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

17
17
years of professional experience

Work History

Equipment Inspector

Alaska Airlines
Las Vegas, US
06.2024 - Current
  • Ensured that all safety protocols were adhered to while inspecting equipment.
  • Communicated effectively with supervisors regarding any irregularities discovered during testing procedures.
  • Prepared reports summarizing findings from inspections conducted on various pieces of equipment.
  • Performed visual inspections of equipment and components to detect defects or malfunctions.
  • Monitored the functionality of mechanical systems according to established standards.
  • Conducted visual inspections and checked for product defects.
  • Produced official reports of findings to meet regulatory standards and assist senior leadership with improving operations.
  • Notified supervisors or other relevant personnel of test or production issues.

Assembly Production Operator

STHALS CO
Warrensburg, MO
08.2019 - 06.2023
  • Loaded and unloaded components into machines during production runs.
  • Maintained cleanliness of work area by sweeping, mopping, and wiping down surfaces.
  • Verified accuracy of all paperwork related to production operations.
  • Cleaned tools and equipment after each shift.
  • Followed safety procedures when operating machinery.
  • Replenished supplies such as tools and materials as needed.
  • Inspected parts for defects prior to assembly process.
  • Assisted other operators in troubleshooting machine issues.
  • Met daily quotas set by supervisor while adhering to quality standards.
  • Adjusted machine settings for optimal performance.
  • Performed quality control checks on finished product.
  • Assisted with the setup of assembly line equipment as needed.
  • Received instructions from supervisors regarding work orders.
  • Reported issues with defective parts or materials to supervisor immediately.
  • Assembled and tested products according to specifications.
  • Strictly followed company policies and procedures at all times.
  • Used hand tools and power tools to complete assembly tasks effectively and efficiently.
  • Operated and maintained equipment in a clean and safe condition.
  • Performed visual and mechanical quality verifications to meet customer specifications.
  • Packed finished products for shipment and prepared them according to shipping specifications.
  • Planned and laid out work to meet production and schedule requirements.
  • Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.

Correctional Officer

Tipton Correctional Center
Jefferson, MO
01.2019 - 07.2020
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.

Bartender

TGIF Fridays
Yumon, Guam
09.2007 - 03.2018
  • Resolved customer complaints in a professional manner.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Provided drink suggestions to customers based on their preferences.
  • Assisted in setting up the bar for service shift.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Processed payments accurately and efficiently with POS system.
  • Cleansed glasses with sanitizing solution after each use.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Stocked ice bins and coolers as needed throughout shift.
  • Developed good working relationships with fellow employees through effective communication.
  • Greeted customers and provided excellent customer service.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Performed opening and closing duties including restocking supplies.
  • Attended regular training sessions to stay updated on new products or trends.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Poured wine, beer and cocktails for patrons.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Balanced daily registers and generated sales reports for management.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.
  • Made friendly conversation with customers to provide enjoyable bar experience.

Kitchen Supervisor

TGI Fridays
Guam, Guam
09.2007 - 03.2018
  • Collaborated with other supervisors on various projects related to restaurant operations.
  • Implemented strategies for improving efficiency in the kitchen while minimizing waste.
  • Coordinated with other departments to ensure timely delivery of meals to guests.
  • Ordered necessary supplies and equipment to maintain efficient operations in the kitchen.
  • Provided guidance to junior chefs on complex cooking techniques.
  • Reviewed invoices from vendors to ensure accuracy of orders placed.
  • Maintained a clean working environment by delegating tasks appropriately among staff members.
  • Ensured all kitchen staff adhered to food safety and sanitation regulations.
  • Enforced strict adherence to health codes and safety protocols in the workplace.
  • Managed kitchen staff team and assigned tasks for various stages of food production.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Cook Shift Leader

TGI Fridays
Guam, Guam
09.2007 - 03.2018
  • Supervised all aspects of the kitchen operations including inventory control and ordering of supplies.
  • Trained new cooks on proper food handling techniques.
  • Maintained up-to-date knowledge of menu items, ingredients, and recipes.
  • Provided direction to kitchen staff regarding food preparation, cooking times, portion sizes, and presentation of dishes.
  • Ensured kitchen staff followed health and safety regulations.
  • Kept kitchen, cooking utensils and storeroom clean and neat.
  • Generated food production sheets to forecast product and volume requirements based on menu selections.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Received and stored food and supplies.
  • Made meals in accordance with company standards and requirements.

Cash Transit Armed Guard

G4S Secure Solutions
Tumon, Guam
06.2014 - 02.2015
  • Patrolled areas in assigned vehicles, conducted interior and exterior checks of premises and monitored security cameras.
  • Performed daily inspections of vehicle and equipment prior to each shift.
  • Verified the accuracy of incoming and outgoing funds using established procedures.
  • Assisted with loading and unloading cargo from vehicles when necessary.
  • Participated in training exercises designed to improve operational efficiency and safety measures.
  • Maintained strict adherence to safety protocols and cash handling procedures.
  • Reported any suspicious activities or incidents immediately upon discovery.
  • Interacted with customers in a courteous manner to ensure customer satisfaction.
  • Ensured secure transport of money between locations, while maintaining a high level of security awareness.
  • Maintained order and safety while providing customer service and information to facility visitors.
  • Reported equipment issues and security concerns spotted on foot patrol.

Education

High School Diploma -

George Washington High School
Guam
02-2015

Skills

  • Equipment Inspection
  • Equipment Operation
  • Product Testing
  • Self Motivation
  • Safety Education
  • Time management abilities
  • Quality Control
  • Critical Thinking
  • Meal Preparation and Cooking
  • Cooking meals
  • Basic cooking techniques
  • Payment Processing
  • Food Running
  • Food Preparation
  • Food Service
  • Customer Service
  • Creative Mixology
  • Cash and credit transactions
  • Food and Beverage Service
  • Staff Training
  • Ability to Lift 30 Pounds
  • Honest and Dependable
  • Cocktail Service

Timeline

Equipment Inspector

Alaska Airlines
06.2024 - Current

Assembly Production Operator

STHALS CO
08.2019 - 06.2023

Correctional Officer

Tipton Correctional Center
01.2019 - 07.2020

Cash Transit Armed Guard

G4S Secure Solutions
06.2014 - 02.2015

Bartender

TGIF Fridays
09.2007 - 03.2018

Kitchen Supervisor

TGI Fridays
09.2007 - 03.2018

Cook Shift Leader

TGI Fridays
09.2007 - 03.2018

High School Diploma -

George Washington High School

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CHRISTOPHER JOSEPH