Chris Justice
Dallas,TX
Summary
Skilled and dedicated customer service representative with 6 years of experience in the telecommunications industry, specializing in account management and technical support. Proven track record as a team leader and escalation specialist, effectively coaching agents and resolving complex customer issues. Strong mechanical knowledge enhances problem-solving capabilities, ensuring high-quality service delivery and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head Mechanic
Ricks tire warehouse
06.2013 - 09.2018
- Responsible for general car and truck maintenance. Brakes shocks struts lift kits and alignments.
Customer service representative
Suddenlink communications
03.2012 - 07.2013
- Customer service representative handling account and billing questions as well as technical support for cable internet and phone issues.
Customer service representative
Convergys corporation
06.2009 - 10.2012
- Team leader escalation specialist. Responsible for coaching and development sessions with agents as well as monitoring performance and call quality requirements. Handling escalated calls from base line agents and resolving customer complaints and service issues.
Education
Graduate - undefined
Silverton ISD
Silverton, OR08.1998
Skills
- English (10 years)
- Computer skills (8 years)
- Mechanical knowledge (8 years)
- HVAC (5 years)
- Customer service (6 years)
- Mechanic experience (8 years)
Certification
- Alignment specialist
- March 2013 to Present
- Got my Hunter Alignment certification in Bedford Texas
Languages
English - Expert
Additional Information
I am dependable, punctual and hard working. I take instruction well. I am level headed and down to earth.
Timeline
Head Mechanic
Ricks tire warehouse
06.2013 - 09.2018
Customer service representative
Suddenlink communications
03.2012 - 07.2013
Customer service representative
Convergys corporation
06.2009 - 10.2012
Graduate - undefined
Silverton ISD
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