Christopher Kaiser

[Overview]

Used extensive technical, customer management and training skills to help the company achieve:

• year over year growth
• high levels of customer satisfaction and retention
• increased profitability for installation and on going service and maintenance of complex press brake machines utilizing complex software to run machines.

[Details]

• Extensive customer contact through Phone Support, Installation and service calls of Baykal Press brakes and shears.
• Supported sales efforts by performing demos for potential and existing customers.
• Delivered training seminars for existing customer and their employees.
• Traveled extensively throughout the United States and Mexico to visit and support our customers.
• Provided strategic and operational support in relocating corporate office to Fairview Tennessee.
• Assumed responsibility for the parts area to implement new inventory and accounting software and increasing profitability and customer satisfaction with parts procurement.
• Operational support in building Maintenance and compliance to meet local code requirements.
• Managing and training service staff to meet strategic goals for timely service calls, high customer satisfaction and increased profitability.
• Inventory management and accounts receivable tracking.
• Produce Profitability reports for all parts and service transactions.

[Overview]

Launched Certified Machinery Services,Inc. A customer centric repair and maintenance company for complex Turret Punch Press machines. Achieved year after year growth and profitability, high levels of customer satisfaction and a 99% customer retention rate.

[Details]

• Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
• Administered day-to-day accounting and budget management, business development, performance metrics and customer service.
• Oversaw new market exploration, product development and overseas production possibilities for business expansion objectives.
• Determined performance goals and offered tactics for achieving milestones.
• Integrated marketing and sales strategies with business development and operational leadership plans.
• Managed company key accounts to promote ongoing project profitability and superior customer satisfaction.

• Started as Shop Forman Assisting in Pre-Installations and testing of purchased machinery prior to shipping to customer.
• Temporary placement to field service to fill vacancy. Performed the following Installations, Service calls
• Moved in house after two years. Worked at the Customer Service desk Handling Service calls from customers and technicians. Was Parts Department Liaison, Later subbed as Service Coordinator as needed.