Christopher Kamasinski
Summary
Self-motivated, with a strong background in customer service in the hospitality industry. Experienced in evaluating and upselling related products and services beneficial to the customer. Small business entrepreneur striving to expand my travel agent business.
Overview
8
8
years of professional experience
Work History
SERVICE ADVISIOR
Jones Junction
Bel Air, MD
07.2023 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times, and parts prices to customers.
- Schedule appointments for service work to be performed on vehicles.
- Explained amount for expected services and provided detailed answers to customer questions.
- Inspected vehicles for needed repairs or maintenance services, and advised customers accordingly.
TRAVEL AGENT
Travel Time By Chris
Abingdon, MD
10.2021 - Current
- Independent travel agent, through Archer Travel.
- Processed credit and debit card payments and handled sensitive information with professionalism and discretion.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Leveraged travel booking system to process travel requests, update client information, and print final documents, and update client as needed.
CATERING MANAGER
Richlin Ballroom
Edgewood, MD
02.2017 - 05.2024
- Delivered catered food and supplies to venue for on-time set-up.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Organized venues, budgets, guest lists, catering, and event timelines.
- Assigned staff responsibilities accordingly.
OPERATIONS SUPERVISOR
Townplace Suites Marriott
Belcamp, MD
04.2022 - 04.2023
- Managed guest check-in, check-out procedures, reservations, and payments.
- Resolved computer hardware and network issues.
- Calculated and analyzed food cost, contribution margin, and sales volume to prepare the most effective guest menu.
- Montiored GSA scores by inquiring about stay during departures to assist in last effort for guest recovery.
OVERNIGHT STOCKER
ShopRite
Belcamp, MD
03.2020 - 11.2021
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Designed in-store product displays.
BANQUET SERVER
Dover Downs Hotel & Casino
Dover, DE
06.2018 - 01.2019
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining a polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
Education
Certificate: Travel and Tourism -
COMMUNITY COLLEGE OF BALTIMORE
Catonsville, MD11.2021
High School Diploma -
EDGEWOOD HIGH SCHOOL
Edgewood, MD05.2017
Skills
- Team Building
- Problem Solving
- Customer Service
- Self-Motivated
- Workflow Monitoring
- Travel Planning
- Event Managing
- Coaching and Mentoring
- Hospitality Services
Timeline
SERVICE ADVISIOR
Jones Junction
07.2023 - Current
OPERATIONS SUPERVISOR
Townplace Suites Marriott
04.2022 - 04.2023
TRAVEL AGENT
Travel Time By Chris
10.2021 - Current
OVERNIGHT STOCKER
ShopRite
03.2020 - 11.2021
BANQUET SERVER
Dover Downs Hotel & Casino
06.2018 - 01.2019
CATERING MANAGER
Richlin Ballroom
02.2017 - 05.2024
Certificate: Travel and Tourism -
COMMUNITY COLLEGE OF BALTIMORE
High School Diploma -
EDGEWOOD HIGH SCHOOL
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