Christopher Kandathil
League City,TX
Summary
I am a highly organized individual with almost half a decade of customer facing retail banking experience who possesses strong communication, problem-solving, and multitasking skills. Skilled in building lasting relationships with clients by providing exceptional customer service and being meticulous in my work.
Overview
5
5
years of professional experience
Work History
Client Services Professional
Texas First Bank
03.2023 - Current
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Educated customers on use of banking website and mobile apps
- Counted and packaged currency and coins
- Managed high-volume transactions during peak hours while maintaining attention to detail
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Client Services Professional
Texas First Bank
08.2022 - 12.2022
- Performed account maintenance by closing out accounts and changing customer addresses
- Monitored and verified suspicious activity on customer accounts
- Educated customers on online banking and mobile banking applications
- Maintained friendly and professional customer interactions
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
Client Service Associate
Amegy Bank
09.2019 - 05.2022
- Reduced wait times for customers with quick and accurate cash handling skills
- Disbursed cash and checks accurately while maintaining security of cash drawers
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic
Education
High School Diploma -
Clear Lake Highschool
Houston, TX05.2018
Skills
Diligent
Meticulous
Excellent time management skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Languages
Malayalam
Native or Bilingual
Timeline
Client Services Professional
Texas First Bank
03.2023 - Current
Client Services Professional
Texas First Bank
08.2022 - 12.2022
Client Service Associate
Amegy Bank
09.2019 - 05.2022
High School Diploma -
Clear Lake Highschool
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