Summary
Overview
Work History
Education
Skills
Timeline
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Chris Karnow

Ogden,UT

Summary

Accomplished Web Chat Leader at Lumen, adept in fostering a culture of collaboration and innovation. Enhanced team productivity through effective project management and coaching abilities. Skilled in surpassing sales quotas and nearly all other relevant performance metrics. I also specialize in process improvement and motivating teams. I led cross-functional groups to surpass company goals, demonstrating a commitment to continuous improvement and quality assurance controls.

Overview

10
10
years of professional experience

Work History

Web Chat Leader

Lumen
02.2015 - Current
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained employees on tele-sales techniques and also on the various products we offer.
  • Oversaw day-to-day activities of 20-30 employees in a large call center establishment.
  • Increased team productivity by streamlining communication and implementing effective project management strategies.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.

Education

Bachelor of Arts - Business Administration

Boise State University
Boise, ID
06.2021

Skills

  • Motivating Teams
  • Influencing Others
  • Continuous improvements
  • Coaching abilities
  • Process Improvement
  • Quality Assurance Controls
  • Training and mentoring
  • Sales team training
  • Goals and performance

Timeline

Web Chat Leader

Lumen
02.2015 - Current

Bachelor of Arts - Business Administration

Boise State University

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Chris Karnow