- Woodworking
- Backpacking and Hiking
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- Participating in local clean-up initiatives
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Volunteering at local animal shelters and rescue organizations
- DIY and Home Improvement
- Youth mentor, providing guidance and support to empower the next generation of leaders
Christopher Kay
Transfer,PA
Summary
Dynamic Shop Technician at JCL Energy with strong mechanical aptitude and proven problem-solving abilities. Successfully streamlined processes by diagnosing and troubleshooting transformers and related equipment, enhancing team performance. Committed to safety and excellence, fostering collaboration and training new employees to ensure high-quality service and operational efficiency. Well versed in JCL processes such as testing, inventory and all related computer programs associated within these areas.
Overview
17
17
years of professional experience
Work History
Shop Technician
JCL Energy
04.2022 - Current
- Kept shop clean, organized and stocked with supplies.
- Contributed to a safer work environment by consistently following safety protocols and procedures.
- Supported team members with technical expertise, helping to resolve complex issues and improve overall performance.
- Tested and troubleshot incoming surplus transformers to efficiently streamline RTS process.
- Efficiently managed multiple tasks, ensuring all projects were completed on time without compromising quality.
- Helped team meet customer service deadlines by working quickly and minimizing errors.
- Continue to be a effect part of the field service team.
- Built, tested, and modified equipment to achieve functionality objectives.
- Fluent in service programs and company processes to easily train new or current employees.
Sales Associate
Thermo Supply
01.2018 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Meat Cutter
D'onofrio's Food Center
01.2016 - 01.2018
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Adhere to safety and cleanliness standards and maintained equipment.
- Trained new employees on proper techniques, company policies, equipment usage, ensuring consistent product quality across the team.
Store Manager
Biviano Carpet One Floor and Home
10.2015 - 01.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Assistant Manager
Lowes Home Improvment
01.2008 - 08.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Had worked up to this position from a sales accociate
Education
High School Diploma -
Grove City Senior High School
Grove City, PA06-1984
Skills
- Electrical systems
- Mechanical aptitude
- Diagnostics and troubleshooting
- Hand tools proficiency
- Diagnosis and repairs
- Test analyzing
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Excellent communication
- Following safety practices
Accomplishments
Effectively utilized tools provided to me to ensure testing of customer repair orders and surplus inventory units are correctly diagnosed and repaired accordingly.
Interests
Timeline
Shop Technician
JCL Energy
04.2022 - Current
Sales Associate
Thermo Supply
01.2018 - 04.2022
Meat Cutter
D'onofrio's Food Center
01.2016 - 01.2018
Store Manager
Biviano Carpet One Floor and Home
10.2015 - 01.2017
Assistant Manager
Lowes Home Improvment
01.2008 - 08.2015
High School Diploma -
Grove City Senior High School
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