Christopher Keller
Clearfield,UT
Summary
- 5 Years of privacy and compliance experience
- Certified in Healthcare Privacy Compliance
- Experience in developing and implementing training materials and curriculum
- Extensive experience in developing and presenting training materials
- Excellent communication skills, including certifications in workplace communication
- Skilled privacy investigator
Overview
19
19
years of professional experience
1
1
Certification
Work History
Privacy Manager
University Of Utah Health
06.2019 - Current
- Administer and manage the HIPAA Champs program. Delivering and developing bi-weekly training to employees throughout the health system. Over the last five years. I have increased participation in this program by 600%.
- Conduct privacy investigations. Meet with and interview members of the workforce to determine if employee actions result in violations of organizational policies or state and federal regulations.
- Manage all internal and external privacy inquiries for University of Utah Health.
- Conduct privacy physical audits for clinical and support facilities for all of University of Utah Health.
- Regularly meet with departments to assist in building privacy policies and procedures.
- Produce annual privacy training for all of University of Utah Health.
- Build and conduct customized privacy and security training for departments within University of Utah Health.
Operations Manager
Sutter Physician Services
11.2014 - 06.2019
- Provided direction and management for a large department of patient access representatives
- Created and built effective training materials for newly hired employees, trainings conducted quarterly
- Conducted regular trainings for large employee groups to improve performance, reduce errors and protect patient safety
- Built relationships with multiple care centers and staff by providing training, process improvement, and resolving patient concerns
- Met regularly with physicians to identify needs and trends and develop process to meet practice needs
- Built HIPAA compliance training course for all employees providing Spanish translation services
- Coordinated HIPAA compliance between two health care organizations, assuring the team was in compliance with both organizations simultaneously
- Directed and participated in process improvement events which increased efficiency by 20%
- Worked as a project manager to successfully implement complicated processes across multiple departments in a large organization.
Patient Service Center Supervisor
Sutter Physician Services
06.2013 - 11.2014
- Created development plans that led to promotions for multiple team members
- Provided daily support for a team of billing representatives
- Provided regular coaching to improve quality and performance
- Acted as a mentor for new supervisors providing training and guidance.
Office/Clinical Support Supervisor
University of Utah/ University of Utah Healthcare
01.2011 - 06.2013
- Supervised a team of financial advocates that found solutions for uninsured patients
- Developed processed that increased pre-payments by 30% annually
- Improved productivity reporting methods, increasing employee accountability and productivity
- Provided regular quality and compliance audits to assure that team was following policies and procedures.
Financial Advocate
University of Utah/ University of Utah Healthcare
08.2009 - 01.2011
- Worked with uninsured or underinsured patients to find solutions for healthcare expenses
- Developed successful working relationships with multiple specialty clinics
- Improved procedures for patient room visits, reducing unnecessary charity applications
- Coordinated with multiple physicians and the Chief Medical Officer to determine treatment plans for uninsured patients.
Executive Secretary
University of Utah/ University of Utah Healthcare
11.2007 - 08.2009
- Supported director and manager by working on various projects and managing schedules
- Developed and created monthly newsletter
- Provided customer support for escalated customers.
Quality Assurance Auditor
Regence Blue Cross Blue Shield
11.2005 - 11.2007
- Worked with large team to streamline auditing process
- Improved learning tools for Member Service Department
- Audited Member Service Representatives interactions to assure they were in compliance with regulatory and quality standards
- Assisted leadership team in setting up coaching and training plans for team members.
Education
Master of Business Administration -
Western Governors University
Bachelor of Science, Political Science -
University of Utah
Salt Lake City, UT12.2009
Associate of Science, General Studies -
LDS Business College
Salt Lake City 12.2007
Certification
- CHPC - Certified in Healthcare Privacy , Healthcare Compliance Association (HCCA)
- Crucial Conversations, Certified Traininer , Crucial Learning
- Getting things Done, Certified Traininer, Crucial Learning
Languages
Spanish
Limited Working
Timeline
Privacy Manager
University Of Utah Health
06.2019 - Current
Operations Manager
Sutter Physician Services
11.2014 - 06.2019
Patient Service Center Supervisor
Sutter Physician Services
06.2013 - 11.2014
Office/Clinical Support Supervisor
University of Utah/ University of Utah Healthcare
01.2011 - 06.2013
Financial Advocate
University of Utah/ University of Utah Healthcare
08.2009 - 01.2011
Executive Secretary
University of Utah/ University of Utah Healthcare
11.2007 - 08.2009
Quality Assurance Auditor
Regence Blue Cross Blue Shield
11.2005 - 11.2007
Master of Business Administration -
Western Governors University
Bachelor of Science, Political Science -
University of Utah
Associate of Science, General Studies -
LDS Business College
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