Christopher Keller
Pottstown,PA
Summary
Adept at enhancing customer relationships and streamlining operations, I leveraged skills in equipment operation and team leadership to notably increase efficiency at Giant Food Stores. Specializing in inventory accuracy and safety awareness, my proactive approach resulted in a significant reduction of waste, contributing to improved profitability and customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Overnight Stocker
Walmart
- Removed all boxes and related trash from sales floor and processed through compactors.
- Kept work areas neat, clean and free from debris.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
Customer Service Representative
Walmart
11.2023 - 10.2024
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Produce Manager
Giant Food Stores
09.2021 - 11.2022
- Planned attractive produce displays, using color and texture to enhance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Evaluated employee performance regularly, providing constructive feedback and implementing development plans as necessary.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
Team Member
Giant Food Stores
07.2016 - 02.2021
- Addressed and resolved customer complaints in polite and professional manner.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Learned all required tasks quickly to maximize performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated register to process payments and collect cash payment for order totals.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Evaluated customer needs and feedback to drive product and service improvements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Receiving Clerk
Giant Food Stores
07.2018 - 02.2020
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Double-checked cargo inventories and documentation for accuracy.
- Regularly reviewed invoices and double-checked orders.
Education
Bachelor's Degree - Addiction Counseling
Grand Canyon University
Phoenix, AZSkills
- Stocking shelves
- Stock Rotation
- Pallet Jack Operation
- Product restocking
- Heavy Lifting
- Maintaining safety
- Stock replenishment
- Label Reading
- Handheld Scanner Use
- Stockroom Maintenance
- Order Picking
- Efficient Movement
- Shelf Organization
- Equipment monitoring
- Safety awareness
- Moving merchandise
- Unloading trucks
- Loading and unloading
- Inventory Counts
- Warehouse Safety
- Product Merchandising
- Shipping and receiving
- Equipment Operation
- Customer Relationship Management
Timeline
Customer Service Representative
Walmart
11.2023 - 10.2024
Produce Manager
Giant Food Stores
09.2021 - 11.2022
Receiving Clerk
Giant Food Stores
07.2018 - 02.2020
Team Member
Giant Food Stores
07.2016 - 02.2021
Overnight Stocker
Walmart
Bachelor's Degree - Addiction Counseling
Grand Canyon University
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