Christopher Kelly
Schertz,TX
Summary
Service Department Coordinator at DH Pace with a proven track record in logistics planning and exceptional communication. Expert in optimizing scheduling efficiency and enhancing customer support, driving operational success. Skilled in project management and quality assurance, consistently improving service delivery and team performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dispatcher/ Call-By-Call Coordinator
Elmer's Home Services Heating & Air Conditioning
San Antonio, TX
07.2023 - 02.2024
- Create and coordinate service appointment schedules for technicans
- Maintain quality control levels for closeout procedures for each service appointment
- Review and schedule install appointments using technician paperwork and notes
- Monitor software and chat logs for new service calls and updates to existing ones Maintained and retained relations with all customers
- Analyze and review KPIs to determine points of strength and weakness to further improve company performance
- Perform 1-on-1 performance reviews with technicians
Service Department Coordinator
DH Pace
Schertz, Texas
02.2024 - Current
- Delivered administrative support across multiple service departments, managing appointments, parts ordering, and repair tracking.
- Determined schedules and assignments based on priorities, equipment availability, and personnel skills.
- Ensured accurate completion of all necessary paperwork prior to job completion.
- Participated in daily and weekly meetings with management to discuss progress and operational efficiency.
- Assisted customers with inquiries on service issues, estimates, repair costs, and warranty coverage.
Dispatch Manager
Best Home Services
Fort Myers, FL
01.2020 - 07.2023
- Oversaw department to ensure team members were able to perform their functions to support 100+ technicians
- Oversaw setup and optimized HVAC, electrical, and plumbing technician schedules across markets
- Handle operations and policy training for new hires; able to explain internal processes effectively to optimize training time
- Create and run reports to track and analyze KPIs company wide and by department.
- Booked, coordinated, and scheduled installs using technician paperwork and notes provided
Property Maintenance Manager
Douglas Realty Property Management
Cape Coral, FL
01.2011 - 01.2020
- Manage 550+ single family and multifamily properties
- Coordinate between owners/tenants/vendors to repair/maintain properties
- Track all maintenance requests, work orders, inspections, fees, billing
- Determine patterns in maintenance and tenant activity; create reports to express them
- Experienced in training personnel in office etiquette and computer skills
Project Supervisor
Elmon Burton LLC
Cape Coral, FL
03.2016 - 12.2018
- Job Site Supervisor for partnered painting company
- Meet with customers to review projects and create lists of options
- Interview, hire, and train employees
- Perform buying duties when necessary.
- Calculate costs of orders, and charge or forward invoices to appropriate accounts.
- Resolve customer complaints regarding sales and service.
- Review operational records and reports to project sales and determine profitability.
- Determine price schedules and discount rates.
- Prepare budgets and approve budget expenditures.
Warehouse Associate/Forklift Operator
Cardinal Health
Tampa, FL
08.2014 - 06.2015
- Operate order picker forklifts to complete orders of medical supplies
- Unload, sort, and set for storage all incoming freight
- Wrap, package, tag and load all outgoing freight
- Work with Kaizen to continuously improve conditions and methods used in the warehouse
Education
Bachelor's Degree -
University of South Florida
Tampa, FL06.2016
High school or equivalent -
Canterbury School
Fort Myers, FL06.2012
Skills
- Real estate and property management
- Customer support and service
- Exceptional communication
- Proficiency in Microsoft Office
- Accounts payable oversight
- Project management skills
- Logistics planning and execution
- Scheduling efficiency
- Service coordination
- Interviewing skills
- Quality assurance
- Policy and safety enforcement
- Cross-functional collaboration
Certification
Driver's License, 06/28/18, 02/10/33
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Service Department Coordinator
DH Pace
02.2024 - Current
Dispatcher/ Call-By-Call Coordinator
Elmer's Home Services Heating & Air Conditioning
07.2023 - 02.2024
Dispatch Manager
Best Home Services
01.2020 - 07.2023
Project Supervisor
Elmon Burton LLC
03.2016 - 12.2018
Warehouse Associate/Forklift Operator
Cardinal Health
08.2014 - 06.2015
Property Maintenance Manager
Douglas Realty Property Management
01.2011 - 01.2020
Bachelor's Degree -
University of South Florida
High school or equivalent -
Canterbury School