Senior Field Service Engineer/Trainer who brings 14 years of experience with OEM medical equipment; driving best-in-class field and in-house service while providing strong project leadership and team-building skills. Focus: Achieve current operational service metrics and improve processes by researching, evaluating, and implementing new or refined processes to save cost, decrease time to closure, and improve efficiencies. Provide a customer-centric approach to service by driving a white-glove experience to both internal and external stakeholders. Cross-functional collaboration and development with effective communication to build trust and understanding between divisional partnerships. Creating a ONE team experience. Drive a focus on individual and team development, leading to the overall success of the service platform.