CHRISTOPHER KENDRICK
New York,NY
Summary
Customer Success Specialist with six years of experience in enhancing client satisfaction and retention through effective communication and care coordination. Proficient in troubleshooting and conflict resolution, dedicated to building long-term relationships, and delivering exceptional customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CASE MANAGER
VOA
New York, NY
04.2024 - 01.2025
- Enhanced communication between clients and providers through consistent follow-ups improves overall well-being.
- Fostered strong relationships with clients through empathetic listening, enhancing trust and engagement in the care process.
- Implemented comprehensive care plans for over 75 clients, helping with plans, needs, social services, and more.
- Analyzed client data to identify trends and needs, enabling targeted interventions that significantly improved service delivery.
- Maintained accurate case records and documentation, ensuring compliance with regulatory standards and facilitating effective case management.
Community Health Worker
AirNY
New York, NY
01.2022 - 11.2023
- Educate clients on health and safety to enhance community well-being through proactive communication.
- Optimized data systems, ensuring seamless client interactions and accurate information management.
- Facilitated mental health advocacy, bridging clients with vital support networks for improved outcomes.
- Handled high-volume inquiries in a call center, delivering exceptional service and resolving issues efficiently for over 100 clients.
SOUS CHEF
The Door
New York, NY
06.2019 - 05.2020
- Prepared meals for 200+ individuals daily, enhancing efficiency and compassion.
- Maintained hygiene by sanitizing areas and ensuring health standards.
- Collaborated with the team to create nutritious meals, fostering a supportive environment.
- Streamlined kitchen operations to improve meal preparation time, resulting in faster service and increased customer satisfaction.
Education
COMPTIA A+ CERTIFICATION -
Per Scholas IT Support
New York, NY07.2025
Some College (No Degree) - Psychology
Waldorf University
Iowa CitySkills
- Client engagement and customer service
- Care coordination and sales support
- Conflict resolution and troubleshooting
- Communication skills and critical thinking
- Customer retention strategies
Certification
CompTIA A+
Timeline
CASE MANAGER
VOA
04.2024 - 01.2025
Community Health Worker
AirNY
01.2022 - 11.2023
SOUS CHEF
The Door
06.2019 - 05.2020
COMPTIA A+ CERTIFICATION -
Per Scholas IT Support
Some College (No Degree) - Psychology
Waldorf University