Christopher "Cal" Kenney
Boston,MA
Summary
Personable and organized, dedicated to providing exceptional client relations and efficient service delivery. Possessing a deep understanding of client needs, excelling in communication and problem-solving. Committed to achieving high client satisfaction and fostering long-term relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Service Manager Trainee
Gallagher Insurance Brokerage
01.2024 - Current
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Kept accurate records to document customer service actions and discussions.
- Created and reviewed invoices to confirm accuracy.
- Championed a culture of open communication within the team, fostering seamless collaboration among colleagues.
- Reduced turnaround times on client requests by streamlining work processes.
Sales Intern
Gallagher Insurance Brokerage
06.2023 - 08.2023
- Analyzed customer feedback and identified areas to improve customer service
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue
- Addressed customer questions and complaints with prompt and professional responses
- Participated in sales meetings and presentations to gain knowledge and insight
- Professional networking with prospects and clients to build rapport and expand industry network
- Designed sales presentations and materials incorporating unique selling points and provided key messages
- Contributed to event marketing, sales, and brand promotion
- Conducted market research to assess customer needs and preferences
Summer Intern
Gallagher Insurance Brokerage
06.2022 - 09.2022
- One of 3 out of 500 Interns selected to participate in the University of Risk Management and Insurance Association Conference
- Participated in workshops and presentations related to projects to gain knowledge
Education
Bachelor of Arts - History
Amherst College
Amherst, MA12-2023
Skills
- Client relationship building
- Resource referrals
- Exceptional communication
- Customer relations
- Cross-functional teamwork
- Training programs
- Deadline oriented
- Problem-solving
Certification
- Commercial Lines Coverage Specialist (CLCS)
- National Producer License
Timeline
Client Service Manager Trainee
Gallagher Insurance Brokerage
01.2024 - Current
Sales Intern
Gallagher Insurance Brokerage
06.2023 - 08.2023
Summer Intern
Gallagher Insurance Brokerage
06.2022 - 09.2022
- Commercial Lines Coverage Specialist (CLCS)
- National Producer License
Bachelor of Arts - History
Amherst College
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