Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Christopher "Cal" Kenney

Boston,MA

Summary

Personable and organized, dedicated to providing exceptional client relations and efficient service delivery. Possessing a deep understanding of client needs, excelling in communication and problem-solving. Committed to achieving high client satisfaction and fostering long-term relationships.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Client Service Manager Trainee

Gallagher Insurance Brokerage
01.2024 - Current
  • Enhanced client satisfaction by addressing concerns and providing timely solutions.
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
  • Kept accurate records to document customer service actions and discussions.
  • Created and reviewed invoices to confirm accuracy.
  • Championed a culture of open communication within the team, fostering seamless collaboration among colleagues.
  • Reduced turnaround times on client requests by streamlining work processes.

Sales Intern

Gallagher Insurance Brokerage
06.2023 - 08.2023
  • Analyzed customer feedback and identified areas to improve customer service
  • Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue
  • Addressed customer questions and complaints with prompt and professional responses
  • Participated in sales meetings and presentations to gain knowledge and insight
  • Professional networking with prospects and clients to build rapport and expand industry network
  • Designed sales presentations and materials incorporating unique selling points and provided key messages
  • Contributed to event marketing, sales, and brand promotion
  • Conducted market research to assess customer needs and preferences

Summer Intern

Gallagher Insurance Brokerage
06.2022 - 09.2022
  • One of 3 out of 500 Interns selected to participate in the University of Risk Management and Insurance Association Conference
  • Participated in workshops and presentations related to projects to gain knowledge

Education

Bachelor of Arts - History

Amherst College
Amherst, MA
12-2023

Skills

  • Client relationship building
  • Resource referrals
  • Exceptional communication
  • Customer relations
  • Cross-functional teamwork
  • Training programs
  • Deadline oriented
  • Problem-solving

Certification

  • Commercial Lines Coverage Specialist (CLCS)
  • National Producer License

Timeline

Client Service Manager Trainee

Gallagher Insurance Brokerage
01.2024 - Current

Sales Intern

Gallagher Insurance Brokerage
06.2023 - 08.2023

Summer Intern

Gallagher Insurance Brokerage
06.2022 - 09.2022

Bachelor of Arts - History

Amherst College

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Christopher "Cal" Kenney