Christopher Kenny
Sacramento,California
Summary
Customer- and service-oriented professional with extensive experience in automotive service advising, including resolving customer complaints, monitoring service progress, and providing accurate repair estimates. Highly skilled in communication, time management, and developing strong customer relationships. Eager to leverage expertise and positive outlook in a Service Advisor role to support and grow with a new team.
Overview
17
17
years of professional experience
Work History
Automotive Service Advisor
Ok Tire and Automotive
Sacramento, CA
07.2024 - Current
- Greeted customers, identified their needs and provided advice on automotive services.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
- Followed up with customers after service visits to confirm satisfaction with completed work.
- Provided estimates of repair costs to customers and discussed options with them.
Automotive Service Advisor
Mieneke
Elk Grove And West Sacramento Locations, CA
11.2023 - 06.2024
- Greeted customers, identified their needs and provided advice on automotive services.
- Educated customers about preventative maintenance programs available.
- Upsold additional products such as oil changes, tire rotations, ext.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Followed up with customers after service visits to confirm satisfaction with completed work.
Automotive Service Advisor
Sacramento Specialty Automotive
Sacramento, CA
02.2022 - 08.2023
- Managed incoming calls from potential customers looking for quotes or information about services provided.
- Greeted customers and addressed their needs in a professional manner.
- Prepared invoices for services rendered and collected payments from customers.
- Developed strong relationships with customers by providing exceptional customer service.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
Store Manager
Jiffy Lube Broadbase Inc.
West Sacramento, CA
03.2017 - 02.2022
- Oversaw inventory management with cycle counts, audits, and shrinkage control
- Delegated work to employees based on shift requirements, individual strengths, and unique training
- Minimized financial discrepancies by accurately controlling the monthly operations budget
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Assessed, optimized, and elevated operations to target current and expected demands
- Increased profits by 23% by restructuring store layouts, enabling more efficient inventory management, financial planning, and increasing customer counts by 15%
- Met budget targets by controlling expenses and eliminating wasteful behaviors
- Hired, trained, and managed a team of 10 associates, including evaluating performance and enforcing disciplinary actions.ons
Detail Manager
Elk Grove Buick GMC
Elk Grove, CA
09.2008 - 03.2017
- Managed 5 employees and handled anywhere from 700-1000 vehicles a month.
- Trained team members how to properly wash, wax, Buff, vacuum, and fully detail vehicles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Documented orders, daily activities, weekly schedules, and team performance.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Received vehicle shipments, checked physical condition, and processed necessary paperwork for incoming stock.
Education
Service Advisor Training
Elite Masters Program
In Person And Zoom classes12-2023
High School Diploma -
Bella Vista
Fair Oaks, CA06-1999
Skills
- Organized
- Time management
- Detail-oriented
- Excellent multi-tasker
- Inventory control
- Results-oriented
- Flexible
- Dedicated team player
- Positive outlook
- Cheerful and energetic
- Customer- and service-oriented
Timeline
Automotive Service Advisor
Ok Tire and Automotive
07.2024 - Current
Automotive Service Advisor
Mieneke
11.2023 - 06.2024
Automotive Service Advisor
Sacramento Specialty Automotive
02.2022 - 08.2023
Store Manager
Jiffy Lube Broadbase Inc.
03.2017 - 02.2022
Detail Manager
Elk Grove Buick GMC
09.2008 - 03.2017
High School Diploma -
Bella Vista
Service Advisor Training
Elite Masters Program
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