Christopher Kent
Anniston,AL
Summary
Quality-focused District Manager with eight years of experience. Skilled at providing employees with clear guidelines and targeted goals to drive sustained revenue growth, team efficiency, and customer loyalty. Knowledgeable about recruiting, hiring, training, and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner, and analytical problem solver with a demonstrated record of retail success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
District Manager
Modwash
04.2023 - Current
- Supervised 7 locations to enforce high-quality standards of operation.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Organized promotional events and interacted with community to increase sales volume.
- Built relationships with customers and community to establish long-term business growth.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Management
Washbox Car Wash
03.2022 - 04.2023
- Recruited, interviewed, and hired individuals demonstrating passion, dedication, and added value to the team
- Attentive with maintenance procedures and training all employees on proper maintenance techniques
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
- Assisted in the store's overall day-to-day operations, including the continuous development of effective store associates to achieve desired sales and results
- Established, enforced, and updated policies keeping the business agile and responsive to changing market conditions
- Achieved sales, budget, and other targeted goals
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels
- Mentored team on effective upselling and cross-selling techniques
- Encouraged professional growth and talent development in associates to increase performance in all areas
- Replenished merchandise, welcomed customers, responded to questions, and maintained the overall presentation of the store
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
- Processed credit and debit card payments and returned proper change for cash purchases
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Performed daily activities in a timely manner, including managing housekeeping and inventory needs of the store
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Multi-Site Manager
El Car Wash
01.2021 - 03.2022
- Recruited, interviewed, and hired individuals demonstrating passion, dedication, and added value to the team
- Attentive with maintenance procedures and training all management and employees on proper maintenance techniques
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
- Assisted in the store's overall day-to-day operations, including the continuous development of effective store associates to achieve desired sales and results
- Established, enforced, and updated policies keeping the business agile and responsive to changing market conditions
- Achieved sales, budget, and other targeted goals
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels
- Mentored team on effective upselling and cross-selling techniques
- Encouraged professional growth and talent development in associates to increase performance in all areas
- Replenished merchandise, welcomed customers, responded to questions, and maintained the overall presentation of the store
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
- Processed credit and debit card payments and returned proper change for cash purchases
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Performed daily activities in a timely manner, including managing housekeeping and inventory needs of the store
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Manager
Xtreme Auto Spa
08.2016 - 01.2021
- Greeted and encouraged feedback from customers to implement in-store operational changes
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction
- Evaluated store performance and incorporated feedback to implement improvement plans
- Trained employees on additional job positions to maintain coverage of roles
- Conducted inventory counts by assessing the current state of inventory integrity against target accuracy levels and tracking variances
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
- Assigned tasks to associates to fit skill levels and maximize team performances.
Laborer
L E Bell Construction Co Inc
07.2015 - 08.2016
- Maintained a clean, safe working environment by removing waste from the job site prior to shift completion
- Used picks and shovels to dig, spread and level dirt and gravel
- Performed repetitive assembly tasks with hand and power tools and automated equipment
- Sorted and placed materials or items on racks, shelves, and bins to keep the warehouse organized
- Collaborated with team members to complete tasks and meet tight deadlines
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
Education
Some college - Biology
Jacksonville State University
Jacksonville, AL01.2019
High School -
Weaver High School
Weaver, AL01.2014
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Training and coaching
- Attention to Detail
- Goal Setting and Performance Metrics
- Customer Service
- Operations Management
- Multi-unit management
- Financial Management
- Decision-Making
Certification
Sonny’s Car Wash College
Timeline
District Manager
Modwash
04.2023 - Current
Management
Washbox Car Wash
03.2022 - 04.2023
Multi-Site Manager
El Car Wash
01.2021 - 03.2022
Manager
Xtreme Auto Spa
08.2016 - 01.2021
Laborer
L E Bell Construction Co Inc
07.2015 - 08.2016
Some college - Biology
Jacksonville State University
High School -
Weaver High School
Similar Profiles
Felix S. FerrerasFelix S. Ferreras
Multi-Site Manager at ModWashMulti-Site Manager at ModWash
Sarai Diaz BorjaSarai Diaz Borja
Car Wash Attendant at ModwashCar Wash Attendant at Modwash
Anthony VegaAnthony Vega
General Manager at ModwashGeneral Manager at Modwash
Jason WilkinsonJason Wilkinson
Assistant General Manager/Keyholder at ModwashAssistant General Manager/Keyholder at Modwash
Pernell MitchellPernell Mitchell
Line Assembler at ALTEX PackagingLine Assembler at ALTEX Packaging