Provided support and mentoring to new team members as they learned various navigational duties, such as using the handheld tablets to take customer orders and reading tickets to make sure the correct customer gets the order.
Used the work order as a blueprint to remove, repair, and replace damaged components.
Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
Increased operational efficiency by restocking employee and customer supplies such as ice, condiments, utensils, napkins, trays, and delivery bags during slow periods.
Front Cashier
6 Months
CVS | 08.2022 - 02.2023
Was in charge of processing exchanges and returns in the company database.
Dealt with customer complaints and concerns, escalating them to a direct supervisor for prompt resolution.
Used hand-held scanners and cellular devices to track inventory, locate items, and request new merchandise.
Approached every question or concern with a calm and level-headed approach to successfully address any need.
Helped customers by answering their questions and completing their requests.
E-Commerce Personal Shopper
6 Months
Kroger | 02.2022 - 08.2022
Had an excellent attendance record and was always on time for work.
Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
Solved inventory issues, improved operations, and provided excellent customer service.
Education
High School
James Martin High School | Arlington, TX | 01-2023
Associate of Applied Science - Automotive
Texas State Technical College | Waco, TX | 01-2024