Christopher Kikwala
West Springfield
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
6
6
years of professional experience
Work History
Associate
Home Depot
02.2021 - Current
- Garden Department Associate (1 year): Delivered knowledgeable customer service on outdoor products, plants and seasonal merchandise. Maintained displays, ensured plant health through routine care and advised customers on landscaping and gardening solutions, contributing to a 15% increase in department sales during peak seasons.
- Order Fulfillment Associate (1 year): Accurately picked, packed and staged online and in-store orders, averaging 98% order accuracy. Prioritized urgent fulfillment during high-volume periods and supported cross-department coordination to ensure customer satisfaction and timely delivery.
- Overnight Freight Team Associate (2 years): Unloaded trucks, stocked shelves and executed overnight resets. Consistently hit productivity goals while maintaining safety and efficiency. Trusted with keyholder responsibilities and inventory management tasks, helping reduce shrink and improve shelf readiness for opening hours.
Automated Logistical Specialist (MOS 92A)
U.S. Army
06.2019 - Current
- Managed end-to-end supply chain functions: (Transportation, warehousing, inventory control) to ensure efficient movement of equipment and supplies, while maintaining strict accountability for assets valued over $11M.
- Coordinated global logistics operations: Overseeing the shipment and distribution of more than $25M in military equipment, achieved a 99.5% on-time delivery rate with zero losses.
- Utilized automated logistics systems: (e.g. Army SAMS-E, GCSS-Army) to conduct inventory reconciliations and generate supply reports, improving data accuracy and supporting maintenance of equipment readiness.
- Operated effectively under pressure: In a fast-paced overseas deployment environment, sustaining uninterrupted supply support and meeting aggressive mission deadlines despite rapidly changing conditions.
- Led and trained logistics teams: Instructing personnel on inventory management procedures and advanced tracking software, mentorship and supervision improved team cohesion, accountability and overall productivity.
- Analyzed and optimized supply workflows: By identifying and resolving process bottlenecks, streamlining procedures (e.g. automated tracking implementation) that reduced delays and cut operational costs.
- Served as liaison between divisions: Coordinating closely with maintenance, transportation and support units to synchronize logistics efforts, ensuring clear communication and integrated supply support across departments.
Education
High School Diploma -
West Springfield High School
West Springfield, MA06.2020
BA - Political Science with Concentration in Global Affairs/International Relations
Southern New Hampshire University
09.2025
Some College Classes - Math’s Major
Westfield State University
Westfield, MA05.2025
Skills
- Supply chain coordination expert
- Technical proficiency
- Inventory management & tracking
- Inventory tracking expertise
- Inventory oversight
- Experience with GCSS-Army and SAMS-E
- Supply chain oversight
- Data management skills
- Route planning expertise
- Soft Skills:
- Strong attention to detail
- Stress-responsive problem-solving
- Leadership and mentoring
- Dependable work ethic
- Effective time management
- Resilience in high-pressure situations
- Retail associate experience
- Inventory arrangement
- Inventory staging and order processing
- Client relations and support
- Material handling with forklifts
- Sales transaction systems
- Retail display optimization
- Clear verbal and written communication
- Skilled at prioritizing tasks in fast-paced situations
- Cross-functional collaboration
- Flexible with overnight scheduling
- Strategic task management
- Proficient in conflict management
- Teamwork proficiency
- Stock management
- Interpersonal communication skills
- Experience in delivering results in stressful environments
- Endurance training
- Reliability and punctuality
- Workflow improvement
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Associate
Home Depot
02.2021 - Current
Automated Logistical Specialist (MOS 92A)
U.S. Army
06.2019 - Current
BA - Political Science with Concentration in Global Affairs/International Relations
Southern New Hampshire University
Some College Classes - Math’s Major
Westfield State University
High School Diploma -
West Springfield High School
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