- Marching band music arranging, composition, contest adjudication, and education
- Working on leadership skills and concepts with high school students
- Camping
- Volunteering
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Wine Tasting
CHRISTOPHER KILIAN
Reporting and Data Analytics
CARLISLE,PA
Summary
Personable and analytical, deeply passionate about data and technology. Solid foundation in reporting and data analytics, possessing skills necessary to uncover valuable insights and drive informed decision-making. Proficient in troubleshooting issues and configuring wireless telecom accounts to optimize performance, reduce spend, and maximize ROI. Dedicated to supporting seamless communication and contributing to operational efficiency in order to deliver exceptional results.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work History
Wireless Telecom Analyst
180 Solutions
03.2021 - Current
- Optimized resource allocation by accurately forecasting demand for mobility services and adjusting capacity accordingly.
- Achieved cost savings with thorough analysis and negotiation of vendor contracts for wireless telecom services.
- Developed comprehensive reports detailing system performance, guiding future improvements in the organization''s wireless telecommunications infrastructure.
- Increased customer satisfaction by providing timely support and resolving technical issues.
- Managed complex projects, ensuring timely delivery of high-quality telecom solutions to clients.
Wireless Telecom Analyst
ADT
08.2019 - 11.2020
- Provide wireless device life-cycle management through inventory analysis and helpdesk management
- Project management for all device roll-out projects
- Optimized resource allocation by accurately forecasting demand for telecommunications services and adjusting capacity accordingly.
- Achieved cost savings with thorough analysis and negotiation of vendor contracts for wireless telecom services.
Mobility Optimization Analyst
VMOX
03.2018 - 04.2019
- Created prospect assessments for all potential clients
- Utilize creativity and research to successfully save our current and potential the maximum per year in wireless telecom cost
- Test and use proprietary software used for cost reduction analytics
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Enhanced report accuracy, conducting thorough data audits on regular basis.
Mobility Optimization Analyst
Comcast
05.2016 - 03.2018
- Involved in vendor relations, contract negotiations, process management, and procedure documentation
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Led team in developing predictive model that forecasted trends, informing business decisions.
- Made recommendations led to $600,000 per year in savings.
Senior Account Manager / Mobility Optimization Analyst
4TelecomHelp Inc.
06.2010 - 04.2016
- Senior/Lead account manager on several large accounts, including a major department of the federal government.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Streamlined account management processes, improving overall efficiency and productivity.\
- Negotiated favorable contract terms with suppliers/vendors on behalf of clients.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Engaged in project management on many company-wide initiatives
- Maintained current knowledge of evolving changes in marketplace.
Education
Bachelor of Science - Organizational Leadership
Charter Oak State College
New Britain, CT 01.2011 - 05.2015
Skills
- Reporting Portals
- Negotiation and persuasion
- Vendor relationship management
- Cross-functional team collaboration
- Mobile device management
- Adaptability and flexibility
- Decision-making
- Relationship building
- Self motivation
- Interpersonal skills
- Analytical thinking
- Professionalism
Interests
Timeline
Wireless Telecom Analyst
180 Solutions
03.2021 - Current
Wireless Telecom Analyst
ADT
08.2019 - 11.2020
Mobility Optimization Analyst
VMOX
03.2018 - 04.2019
Mobility Optimization Analyst
Comcast
05.2016 - 03.2018
Bachelor of Science - Organizational Leadership
Charter Oak State College
01.2011 - 05.2015
Senior Account Manager / Mobility Optimization Analyst
4TelecomHelp Inc.
06.2010 - 04.2016
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CulturePaid time offWork from home optionPersonal development programsPaid sick leave2001 Employee of the Year (ReQuest Multimedia)
ReQuest was my first job out of college. In 2001, after one year with the company, I was awarded the inaugural Employee of the Year award.
Software
Salesforce (6 years)
Microsoft Excel (expert)
Other Microsoft Office Products
Currently Learning Visualization Tools
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