PHC Tech III/II/I
Christopher Kilipsco
The Davey Tree Expert Company
Colorado Springs,CO
21
years of professional experience
1
Certification
Dependable professional with a passion for trees and extensive experience at The Davey Tree Expert Company. Proven skills in plant diagnosis, customer engagement, and leading teams to success while ensuring safety compliance. Committed to enhancing plant health and cultivating strong relationships with clients, driving impactful results across Colorado.
Work History
PHC Tech III/II/I
5 Years 2 Months- Identified trees and shrubs for disease and pest control to ensure plant health.
- Perform Injections and apply pest management products for plants according to each tree or shrub.
- Communicate with customers about recommended treatments and to understand current services on their property.
- Drive and maintain equipment such as Davey truck or spray rig.
- Gained knowledge throughout Colorado by working in various DAVEY locations, starting in East Denver, then Southeast, and currently in West Denver.
- Maintained worksite safety and cleaned equipment after jobs.
- Cultivated connections with colleagues at DAVEY HQ, enhancing visibility with leadership through commitment to safety and goal achievement.
- Route maintenance and scheduling for West Denver on interim basis.
Customer Care Associate III
15 Years- Trained and managed teams of 15-30 of customer service agents
- Maintained strong communication with team members and customers to support resolution and service consistency.
- Coached junior associates on customer service skills and performance improvement as senior associate.
- Utilized problem solving skills to efficiently resolve conflicts.
- Led meetings and training sessions for new products and process changes across company-wide rollout waves.
- Reviewed claims details and explained billing in plain language.
- Maintained calm service during high-volume customer care interactions.
Education
Skills
Plant diagnosis
Pest identification
Equipment maintenance
Safety compliance
Collaborative listening
Project coordination
Route management
Customer engagement
Conflict resolution
Risk assessment skills
Passion for Trees
Certification
- ISA Certified RM-389121A
- QS Certified Applicator ID 43976
Timeline
PHC Tech III/II/I
The Davey Tree Expert Company
09.2021 - CurrentRead More
Customer Care Associate III
Anthem INC
01.2006 - 01.2021Read More
Colorado Market Shining Star
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