Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Kim

Edmonds

Summary

Proven leader in sales and customer relationship management, with a track record of driving revenue growth and client retention at Orangetheory Fitness. Excelled in lead generation and sales strategy development, leveraging strong communication and team leadership skills to exceed performance goals. Expert in account management and objection handling, consistently ensuring customer satisfaction and loyalty.

Overview

10
10
years of professional experience

Work History

Lead Sales Associate

Orangetheory Fitness
11.2019 - Current
  • Generated leads & converted into clients.
  • Monitored sales performances & addressed issues when necessary.
  • Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Processed membership modifications (Cancellations, Suspensions, Upgrades, Downgrades)
  • Completed sales reports & other administrative work.
  • Handled sales operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Greeted customers and provided product advice to increase sales.
  • Developed and maintained knowledge of current sales and promotions.

Assistant Manager

Super Supplements
01.2017 - 10.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed strategy to increase sales and drive profits.

Sales Associate

Vitaminshoppe
10.2014 - 12.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Physiology

University of Washington
Seattle, WA
06.2016

Skills

  • Sales Presentations
  • Client Relationship Building
  • Persistent and Resilient
  • Performance Management
  • Customer Retention
  • Objection handling
  • Lead Generation
  • Team Leadership

Timeline

Lead Sales Associate

Orangetheory Fitness
11.2019 - Current

Assistant Manager

Super Supplements
01.2017 - 10.2019

Sales Associate

Vitaminshoppe
10.2014 - 12.2016

Physiology

University of Washington

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Christopher Kim