Christopher Kincannon
Summary
Highly motivated Sales Associate with extensive customer service, sales, and management experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance, exceeding minimum required metrics, and excellence in customer service.
Overview
11
11
years of professional experience
Work History
Sales Associate
Guitar Center #331
11.2020 - Current
- Commissioned sales
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Manager
Guitar Center #335
08.2017 - 11.2020
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of sales associates, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted annual performance reviews for team members, identifying areas for improvement and creating targeted action plans.
- Established monthly performance goals for employees and provided feedback on methods for reaching those milestones.
Lead Customer Service Associate
Guitar Center #323
04.2016 - 08.2017
- Consistently exceeded sales performance metrics.
- Streamlined communication channels for efficient problem resolution, ensuring timely support to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
Sales Associate
Guitar Center #333
02.2013 - 04.2016
- Commissioned sales
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Incomplete - Psychology
Florida Southwestern State College
26300 Airport Rd, Punta Gorda, FL, 33950Lutherie Certificate - Guitar Building Using Traditional Methods
Totnes School of Guitar Making
Collins Rd, Totnes TQP 5PJ, United Kingdom11.2006
High School Diploma -
Charlotte High School
1250 Cooper St, Punta Gorda, FL, 3395006.2004
Skills
- Customer Service
- Team Leadership
- Sales Strategies
- Sales Training
- Teamwork and Collaboration
- Conflict Resolution
- Time Management
- Complex Problem-Solving
- Store Opening and Closing
- Inventory Tracking
- POS System Operation
- Merchandising understanding
Timeline
Sales Associate
Guitar Center #331
11.2020 - Current
Customer Service Manager
Guitar Center #335
08.2017 - 11.2020
Lead Customer Service Associate
Guitar Center #323
04.2016 - 08.2017
Sales Associate
Guitar Center #333
02.2013 - 04.2016
Incomplete - Psychology
Florida Southwestern State College
Lutherie Certificate - Guitar Building Using Traditional Methods
Totnes School of Guitar Making
High School Diploma -
Charlotte High School
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