Christopher King
Douglas,GA
Summary
Proven leader in logistics and team management, I enhanced operational efficiency and customer satisfaction at Walmart Distribution Center by spearheading process improvement projects and mentoring staff. Skilled in logistics analysis and fostering teamwork, I excel in optimizing supply chains and driving continuous improvement, achieving significant throughput capacity increases without compromising safety or quality.
Overview
17
17
years of professional experience
Work History
Area Manager of Logistics
Walmart Distribution Center
Douglas, GA
09.2016 - Current
- Spearheaded process improvements projects aimed at increasing throughput capacity without compromising on safety or quality standards.
- Managed a large-scale distribution center, ensuring timely order fulfillment while maintaining strict quality control standards.
- Streamlined logistics processes by implementing efficient scheduling and routing strategies, reducing transportation costs and improving delivery times.
- Ensured compliance with all applicable regulations governing the transport of hazardous materials by staying abreast of changes in legislation and providing relevant training for staff members handling such shipments.
Support Manager
Walmart Supercenter
Douglas, GA
04.2012 - 09.2016
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Coached employees through day-to-day work and complex problems.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Maintained up-to-date knowledge of industry trends, ensuring the support team remained well-versed in best practices.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Manager
Sonic Drive-Thru
Douglas, GA
01.2008 - 04.2012
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
Some College - General Studies
Valdosta State University
Valdosta, GACoffee County High School
Douglas, GA05.2010
Skills
- Logistics Analysis
- Safety Management
- Supply Chain Optimization
- Warehouse Management
- Team Management
- Mentoring and training
- Continuous Improvement
- Customs Compliance
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Critical Thinking
- Organizational Skills
- Effective Communication
- Decision-Making
Timeline
Area Manager of Logistics
Walmart Distribution Center
09.2016 - Current
Support Manager
Walmart Supercenter
04.2012 - 09.2016
Manager
Sonic Drive-Thru
01.2008 - 04.2012
Some College - General Studies
Valdosta State University
Coffee County High School