Christopher Klein
Summary
Talented Automotive Finance Manager with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking professional with over 7 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures. Willingness to take on added responsibilities to meet team goals. Dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
12
12
years of professional experience
Work History
General Sales Manager
Maserati Of Bergen County
09.2024 - Current
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Streamlined communication channels between sales, marketing, and customer service departments to ensure a cohesive approach to business development.
- Upheld company policies and implemented standards fairly.
- Reduced operational costs by identifying inefficiencies within the sales process and recommending targeted improvements.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.
- Developed and implemented comprehensive salesperson training program.
- Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.
- Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
- Maintained extensive knowledge of company products and services.
Automotive Sales Manager
Honda of Toms River
01.2023 - 09.2024
- Provided guidance on trade-in evaluations, ensuring accurate appraisals that benefited both customers and the dealership''s bottom line.
- Implemented employee training programs focused on product knowledge, negotiation tactics, and closing techniques to enhance overall sales team effectiveness.
- Evaluated competitor pricing strategies and adjusted dealership rates as needed to maintain a competitive edge in the market.
- Liaised with vehicle sales representatives to review sales versus objectives, needs and growth opportunities and resolve customer complaints.
- Enhanced customer satisfaction levels by providing exceptional service and addressing concerns promptly.
- Spearheaded community outreach initiatives to increase brand visibility and foster strong ties with local organizations.
- Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
- Collaborated with marketing department to create targeted advertising campaigns that drove foot traffic to the showroom floor.
- Increased dealership revenue by developing and implementing effective sales strategies tailored to customer needs.
- Developed strong relationships with lending institutions to secure competitive financing options for customers.
Automotive Finance Manager
Schumacher Chevrolet
10.2022 - 12.2023
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
- Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
Automotive Finance Manager
Bridgewater Chevrolet
03.2020 - 10.2022
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
- Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
- Enhanced dealership sales by providing comprehensive financial solutions to clients seeking vehicle purchase or lease agreements.
- Implemented ongoing training programs for sales staff on current financing products, incentives, and promotions.
- Improved overall department efficiency by implementing streamlined procedures simplifying documentation requirements reducing unnecessary delays.
- Negotiated loan terms and conditions with customers to secure best deal.
F&I Manager
Bay Ridge Ford
01.2018 - 01.2020
- Consistently achieved monthly performance targets through strategic planning and execution of innovative financing solutions.
- Maintained an organized workflow by prioritizing tasks effectively managing multiple client files simultaneously ensuring timely processing of all transactions.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
- Improved customer satisfaction by effectively explaining financing options and ensuring a transparent process.
- Developed customized financing solutions tailored to each customer's unique needs, resulting in higher close rates and satisfied clients.
- Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
- Managed all aspects of contract preparation, ensuring accuracy and compliance with state regulations.
Sales and Finance Manager
Ray Catena Lexus
01.2017 - 01.2018
- Attended training sessions that developed negotiation techniques that were utilized to increase closing sales ratio and to overcome objectives.
- Demonstrates automobiles by explaining characteristics, capabilities, and features, taking drives, explaining warranties and services.
- Completed yearly certifications on all new vehicles.
- Attended training sessions that developed negotiation techniques that were utilized to increase closing sales ratio and to overcome objectives.
- Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
- Utilizes dealership sales control and follow-up system.
- Maintained contact with existing customers through meeting, email and by phone.
- Established relationships with new customers - Showed customers how to use acquired vehicles after delivery.
- Demonstrating vehicles to clients, explaining their features and going for test drives.
- Preparing sold vehicles for customer delivery by having them serviced & cleaned up.
Sales Consultant
Dana Ford
06.2013 - 01.2017
- Increased dealership sales by developing and maintaining strong relationships with clients.
- Enhanced customer satisfaction through personalized service and diligent followup.
- Streamlined vehicle inventory management for greater efficiency in the sales process.
- Collaborated with finance team to secure optimal financing solutions for customers.
- Utilized CRM software to manage leads, track communication, and improve overall client interactions.
- Delivered exceptional product presentations, resulting in increased customer confidence and higher sales rates.
- Facilitated smooth transactions by preparing all necessary documentation in a timely manner.
- Assisted clients in selecting appropriate vehicle options by identifying their unique needs and preferences.
- Boosted repeat business through excellent rapport-building skills, fostering long-term client relationships.
- Offered tailored test-drives based on customer preferences to enhance their decision-making process.
- Negotiated deals skillfully, securing favorable terms for both the buyer and dealership while maintaining high profit margins.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Responded to customer enquiries via telephone and email.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
BBA, Bachelor's degree -
DeVry College of New York
01.2012
High School Diploma - Computer Engineering
New Utrecht High School
Brooklyn, NY06.2006
Skills
- Decision-making aptitude
- Regulatory and compliance understanding
- Automotive industry knowledge
- Customer Relationship Management
- Attention to Detail
- Menu presentation
- Performance monitoring
- Team leadership skills
- Cross-functional collaboration
- Goal-oriented mindset
- Organizational skills
- Credit history assessment
- Finance product knowledge
Timeline
General Sales Manager
Maserati Of Bergen County
09.2024 - Current
Automotive Sales Manager
Honda of Toms River
01.2023 - 09.2024
Automotive Finance Manager
Schumacher Chevrolet
10.2022 - 12.2023
Automotive Finance Manager
Bridgewater Chevrolet
03.2020 - 10.2022
F&I Manager
Bay Ridge Ford
01.2018 - 01.2020
Sales and Finance Manager
Ray Catena Lexus
01.2017 - 01.2018
Sales Consultant
Dana Ford
06.2013 - 01.2017
High School Diploma - Computer Engineering
New Utrecht High School
BBA, Bachelor's degree -
DeVry College of New York
Similar Profiles
Destiny TrinidadDestiny Trinidad
Secretary at Maserati Of Bergen CountySecretary at Maserati Of Bergen County
Nicholas BelottiNicholas Belotti
Glass Installer at Bergen County GlassGlass Installer at Bergen County Glass
Amanda SturmAmanda Sturm
Teacher Assistant at Bergen County Special ServicesTeacher Assistant at Bergen County Special Services
Reggie RossReggie Ross
General Sales Manager at Evergreen Chevrolet Cam Clark Auto GroupGeneral Sales Manager at Evergreen Chevrolet Cam Clark Auto Group
Lakshmi SharmaLakshmi Sharma
General Sales Manager at IMPOF IT SolutionsGeneral Sales Manager at IMPOF IT Solutions