Summary
Overview
Work History
Education
Skills
Certification
Timeline
Awards
ADDITIONAL INFORMATION
Generic

CHRISTOPHER KLEIN

Cornville,AZ

Summary

Dedicated professional known for consistency, reliability, and dependable performance. Leveraged past experiences to improve workflow and operational efficiency while maintaining high standards. Known for collaborative approach and adaptability, consistently delivering results under changing conditions. Proficient in process improvement and problem-solving. Detail oriented and strong organizational skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Integrated Patient Scheduling Representative

NAHMG
10.2020 - 03.2025
  • Managed approximately 80-100+ incoming calls per day from patients.
  • Managed scheduling for multiple departments, ensuring optimal resource allocation and operational efficiency.
  • Coordinated appointments and meetings, utilizing scheduling software to streamline processes.
  • Improved appointment accuracy by implementing standardized communication protocols with clients and staff.
  • Analyzed scheduling patterns to identify trends and recommend adjustments for enhanced service delivery.
  • Trained new team members on scheduling systems and best practices for effective time management.
  • Collaborated with cross-functional teams to resolve scheduling conflicts and improve overall workflow.
  • Managed high-volume scheduling demands by prioritizing tasks according to urgency and resource availability.
  • Consistently met or exceeded performance metrics related to appointment bookings, cancellations, and rescheduling rates.
  • Conducted regular audits of scheduling practices to identify areas for improvement and implement corrective measures as needed.
  • Continuously sought opportunities for professional development in order to stay current with industry trends and best practices in scheduling and time management.
  • Adapted quickly to unexpected changes in staffing or workload levels, ensuring minimal disruption to daily operations.
  • Provided exceptional customer service while addressing inquiries related to appointments, rescheduling requests, or general information on services offered.

Merchandiser/Sales

Swire Coca-Cola
04.2019 - 04.2020
  • Work truck loads, organize and condense back stock, and obtain new sales opportunities.
  • Developed and implemented visual merchandising strategies to enhance product visibility.
  • Analyzed inventory levels and collaborated with sales teams to optimize stock placement.
  • Merchandised products across 4 retail locations, ensuring consistent displays and stock.

Assembler

Walmart
03.2017 - 04.2019
  • Assembled a variety of merchandise including bicycles, furniture displays, and grills, ensuring accuracy and adherence to company standards.
  • Maintained a clean, organized workspace and handled tools and equipment safely and efficiently.
  • Collaborated with team members to meet daily setup goals and support store merchandising needs.
  • Provided dependable and timely assembly support to enhance customer experience and store presentation.
  • Demonstrated attention to detail, reliability, and commitment to quality in all assigned tasks.
  • Handled bicycle assembly and daily stock maintenance, completing 30–40 units per shift. Including 3-5 grills per shift seasonally.

Education

Career diploma - Residential Electrician

Penn Foster

Skills

  • Microsoft office (10 years)
  • Assembly Worker
  • Problem solving
  • Customer Service
  • Merchandising
  • Fast learner
  • Data entry proficiency
  • Deadline management
  • Attention to detail
  • Time management skills

Certification

Driver's License

Timeline

Senior Integrated Patient Scheduling Representative

NAHMG
10.2020 - 03.2025

Merchandiser/Sales

Swire Coca-Cola
04.2019 - 04.2020

Assembler

Walmart
03.2017 - 04.2019

Career diploma - Residential Electrician

Penn Foster

Awards

Happy to Help, January 2019, Award for giving exceptional customer service. - Walmart

Acknowledged consistently by patients for exemplary service via multiple commendations, 2020–2025. - NAHMG

ADDITIONAL INFORMATION

Organizational skills, Strategic thinker, Able to learn and retain how to do new things exceedingly fast and well.

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