Christopher Kolb

• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

• Increased profit by streamlining operations.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Assisted in recruiting, hiring and training of team members.
• Developed systems and procedures to improve operational quality and team efficiency.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Trained a team of 10 technicians for 90 days at company headquarters on the Nextar platform.

Completed daily reports, role play customer satisfaction techniques

Promoted the company brand, provided technical support to both plumbing and hvac teams.

Provided day to day contact with my team.

Maintained weekly sales , kpi, payroll for the plumbing team

Interacted with hvac department for sales, training, and overall team networking for company sales

• Onboarded new employees with training and new hire documentation.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Launched quality assurance practices for each phase of development
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Launched new products and services with thorough market research, leading to increased revenue growth.
• Established team priorities, maintained schedules and monitored performance.

• Increased profit by streamlining operations.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Developed systems and procedures to improve operational quality and team efficiency.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Directed initiatives to improve work environment, company culture or overall business strategy.