Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Krueger

Phoenix,AZ

Summary

Dynamic General Manager with a proven track record at Advance Auto Parts, excelling in operations management and team building. Enhanced customer satisfaction through effective problem resolution and streamlined inventory control, achieving financial stability and growth. Committed to fostering strong relationships and mentoring staff for professional development.

Overview

17
17
years of professional experience

Work History

General Manager

Advance Auto Parts
01.2022 - 03.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Assistant Manager

Advance Auto Parts
09.2020 - 01.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.

Shift Lead

Walgreens
03.2014 - 09.2020
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.

Photo Specialist

Walgreens
05.2011 - 03.2014
  • Performed opening and closing procedures to keep operations running smoothly.
  • Updated tags, displays and signage for special promotions.
  • Managed escalated customer orders to meet aggressive deadlines and special orders.
  • Accepted and completed in-person and online orders for photographs and photo merchandise.
  • Provided high level of assistance to customers regarding special photo projects.
  • Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
  • Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
  • Assisted clients with selecting appropriate print options based on their specific needs, leading to higher sales figures.

Sales Clerk

Walgreens
03.2008 - 05.2011
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Kept front check out area clean and organized for efficient service.
  • Boosted sales by effectively promoting products and engaging with customers.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Processed payments and returns with accuracy and efficiency.
  • Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
  • Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.

Education

High School Diploma -

Arizona Lutheran Academy
Phoenix, AZ
05-2009

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Time management
  • Customer relations
  • Training and development
  • Inventory control
  • Customer relationship management

Timeline

General Manager

Advance Auto Parts
01.2022 - 03.2025

Assistant Manager

Advance Auto Parts
09.2020 - 01.2022

Shift Lead

Walgreens
03.2014 - 09.2020

Photo Specialist

Walgreens
05.2011 - 03.2014

Sales Clerk

Walgreens
03.2008 - 05.2011

High School Diploma -

Arizona Lutheran Academy

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Christopher Krueger