Christopher Kufrovich
Orlando,FL
Summary
Adept at enhancing guest experiences, demonstrated during tenure at Four Seasons Hotels and Resorts, by leveraging strong customer service skills and extensive local area knowledge. Achieved significant improvements in guest satisfaction scores, embodying a team player mentality and reliability. Skilled in conflict resolution and efficient service delivery, consistently exceeding employer expectations.
Overview
23
23
years of professional experience
Work History
Bellman
Loews Sapphire Falls Resort
2024.02 - Current
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
Overnight Bell Attendant
Walt Disney World Resort
2022.12 - 2024.02
- Explained important features of guest rooms to travelers.
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
Driver
Uber
2015.02 - 2023.03
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
Bell Attendant
Lowes Hard Rock Hotel
2021.04 - 2022.10
- Explained important features of guest rooms to travelers.
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
Bell Attendant
Four Seasons Hotels And Resorts
2014.06 - 2020.10
- Explained important features of guest rooms to travelers.
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
- Notified front desk manager of any guest issues in need of additional attention.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Delivered newspapers, mail, packages, faxes and check-out invoices to guest rooms.
Overnight Bell Attendant
Four Seasons Hotels And Resorts
2013.02 - 2014.06
- Explained important features of guest rooms to travelers.
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
Bell Attendant
Four Seasons Hotels And Resorts
2010.11 - 2013.02
- Explained important features of guest rooms to travelers.
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
- Notified front desk manager of any guest issues in need of additional attention.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Delivered newspapers, mail, packages, faxes and check-out invoices to guest rooms.
Bell Attendant
Four Seasons Hotels And Resorts
2009.10 - 2010.11
- Explained important features of guest rooms to travelers.
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Delivered newspapers, mail, packages, faxes and check-out invoices to guest rooms.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
Doorman
Peabody Hotel
2008.10 - 2009.10
- Directed traffic and kept property frontage free for guests.
- Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.
- Relieved guests of luggage and connected with porters for delivery to rooms.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Bell Attendant
Four Seasons Hotels And Resorts
2007.10 - 2008.08
- Explained important features of guest rooms to travelers.
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Delivered newspapers, mail, packages, faxes and check-out invoices to guest rooms.
- Trained and supervised new staff members on baggage handling procedures.
Concierge Agent
Hilton Waikoloa Village
2006.10 - 2007.10
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Merchandise Associate
Universal Studios
2001.06 - 2006.10
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Created attractive displays to promote items.
- Operated cardboard balers, forklifts and trash compactors safely.
Education
High School Diploma -
University High School
Orlando, FL05.2000
Skills
- Strong customer service
- Team player mentality
- Reliability and punctuality
- Local Area Knowledge
Timeline
Bellman
Loews Sapphire Falls Resort
2024.02 - Current
Overnight Bell Attendant
Walt Disney World Resort
2022.12 - 2024.02
Bell Attendant
Lowes Hard Rock Hotel
2021.04 - 2022.10
Driver
Uber
2015.02 - 2023.03
Bell Attendant
Four Seasons Hotels And Resorts
2014.06 - 2020.10
Overnight Bell Attendant
Four Seasons Hotels And Resorts
2013.02 - 2014.06
Bell Attendant
Four Seasons Hotels And Resorts
2010.11 - 2013.02
Bell Attendant
Four Seasons Hotels And Resorts
2009.10 - 2010.11
Doorman
Peabody Hotel
2008.10 - 2009.10
Bell Attendant
Four Seasons Hotels And Resorts
2007.10 - 2008.08
Concierge Agent
Hilton Waikoloa Village
2006.10 - 2007.10
Merchandise Associate
Universal Studios
2001.06 - 2006.10
High School Diploma -
University High School
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